Motherwell family's heartbreak after Glasgow vets 'lose' dog's body before cremation

Little Mhia was put to sleep on Sunday, June 30
-Credit: (Image: Supplied)


A Motherwell family have told of their heartbreak after their three-year-old pup's body was "lost" whilst in the care of a Glasgow vets.

Brooke Stewart, 18, described the shocking moment as a "nightmare". On Sunday, June 30, she took their family dog Mhia to VetsNow in Glasgow after she had struggled with the effects of kidney disease.

It was then agreed that Mhia, a three-year-old XL Bully, would be put down - Brooke comforted her during the process on the Sunday evening, describing it as "absolutely heartbreaking".

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Mhia and her 'best friend'
Mhia and her 'best friend' -Credit:Supplied

The following morning Brooke, from Motherwell, attended the vets to make arrangements for Mhia - after being quoted for a cremation, the family decided to arrange plans with another local vets in the area for a cheaper alternative. After arrangements were made Brooke claims she informed VetsNow who told her that Mhia's body was "ready to be picked up".

When arriving to pick up the body Brooke, who is also pregnant, claims she was taken into a side room where she was told by staff that Mhia's body had been "lost".

Speaking to Glasgow Live she said: "I'm absolutely devastated, I've just lost my best friend and now wondering what the hell has happened. I went in on the Monday morning to make arrangements, after visiting another vets I informed VetsNow that I would be taking Mhia's body for cremation who said that's 'absolutely fine, she's here'.

"When I got there I was taken into a room to be told 'unfortunately we've lost your dog's body'".

Staff said they "lost" Mhia's body after she was put down
Staff said they "lost" Mhia's body after she was put down -Credit:Supplied

A shocked Brooke said she couldn't comprehend how Mhia could have been misplaced after having discussed arrangements with staff moments prior.

She continued: "How could they not know where my dog was? They said to me that they believed Mhia was picked up by their cremation service, meaning she had been cremated already without my knowledge."

Brooke then claims that staff offered her a memorial stone as compensation, which she described as a "slap in the face".

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The 18-year-old decided to call CPC Cares who provide pet funeral arrangements for VetsNow - who had cremated Mhia before Brooke could get to the Livingston base. The family were given Mhia's ashes however, are now "questioning whether it's even her" as they didn't get to see her body beforehand.

The family dog was Brooke's little brother's "best friend" and has been described as their "absolute everything".

Brooke says she is "disgusted" and feels her family has been treated with "no respect".

When contacted by Glasgow Live VetsNow confirmed the incident was down to "honest miscommunication" and have since offered Brooke a refund. However, the soon-to-be mum is now warning others following her "painful experience".

A spokesperson for Vets Now said: "Vets Now Glasgow has comprehensive processes in place to ensure the care of all animals, both during their stay and after their passing. We are sorry for the miscommunication with the customer in this instance which was an honest mistake, and we have reimbursed her in full for our services."

A spokesperson for CPC Cares said: "As a business, CPC Cares were very concerned to learn of the errors made surrounding Mhia's release to us, but were hugely relieved that our team in Livingston were able to locate her before she was cremated with other pets. We were then able to perform her individual cremation as requested by the family and return her ashes home, where she belongs.

"Due to our rigorous processes and procedures we can with absolute certainty, confirm that the ashes received by the Stewart family are those of Mhia.

"The Stewart family have our sincerest condolences for their loss."

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