A mother has called for a ball pit to be modified, claiming it is so deep that people in it feel like they are drowning.
Vivien Low said she had the “fright of my life” after entering the suspended ball pool with her son Riley at the Square Mall in Singapore City.
Mrs Low, who stands at around 5ft 7in tall, said the balls in the pit came up to her armpits.
She said: “Not long into the play, I lost my balance in the ball pit and fell backwards. I could not reach the bottom and I could not stand up.
“I tried to roll over, I couldn’t. I tried to find the net so I could grip it, I couldn’t.
“My son was stuck inside too. I panicked and waved and screamed for help. None came. I seriously panicked and did not know what to do.
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“I finally grabbed someone’s hand and managed to stabilise myself and stood up. And thereafter I pulled out my son, and two other kids.”
Mrs Low, who runs a parenting blog with her husband John, later posted a video of her experience in the ball pool on Facebook where it has pulled in more than 428,000 views.
The three-storey Airzone children’s play area is billed as the world’s first net playground built in a shopping centre atrium.
Operators later apologised to Mrs Low and promised to review the number of balls in the pit and ensure that first-aid trained staff were on hand to respond to any requests for assistance.
But a spokesman added: “So far, the feedback we have collected about the ball pit has been very positive and we’ve not received any other feedback about the ball pit being too deep.”