Nationwide major change as key service axed for customers
Nationwide has scrapped passbooks in a blow to customers. A passbook is a physical book used to keep a record of deposits, withdrawals and balances.
The building society confirmed it was axing passbooks in July last year. Instead, customers can switch to a 'savings wallet' which will include a Nationwide card and space to store mini statements.
You can keep using your savings account as normal and you can still hold on to your passbook for your own records. Nationwide said just two per cent of its 16million customers - about 320,000 people - currently use a passbook, Mirror reports.
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A message on the Nationwide website reads: “In February 2025, we removed our passbooks, but you can still manage your savings in branch. Each of our new alternative savings accounts come with a savings wallet and card.
"They are designed to be similar to your old passbook, and you can still take them into your local Nationwide branch." A Nationwide spokesperson last year said: " We are modernising passbooks rather than removing them, but while they are changing, banking in branch isn’t.
"We are maintaining the benefits our passbook customers value most - face-to-face service and having a physical record of transactions. As the UK’s largest building society, we are investing in our systems so we can offer the products and services our customers expect from a modern mutual."