NS&I issues Premium Bonds holders £1,100 warning and gives them 'two options'

Premium Bonds holders have been issued a brutal £1,100 warning by a fellow customer. National Savings and Investments, or NS&I, which is backed by the Treasury, has responded to the furious Premium Bonds holder on social media following the complaint.

A man took to X and wrote: "My wife would like to cash in her Bonds worth £1,100 she needs the money but we were given just two options, online or by filling a form by post. She's 69 and had difficulties why can’t we do it by phone, our numerous attempts by phone has failed, any help on offer."

NS&I replied: "Of course you can do this by phone, we have advisors ready and available for you. If your wife is registered for the Online and Phone service we will be able log her in and complete the withdrawal with her. Brandon."

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It had earlier warned: "Our online service is now back to normal. The service was temporarily unavailable while our technical teams worked on the issue. Thank you for being so patient with us on this busy morning. We’re really sorry if we caused you any inconvenience."

On its website, it explains: "You can easily withdraw money from yours or your child’s Premium Bonds without needing to create an online profile. All you need to do is fill out a quick online form. Make sure you have your account details to hand."

It adds: "Providing a mobile number and email address will help us contact you quickly if there’s a problem with your account. We may also use these details to send you marketing information, unless you have opted out."

"We can accept a landline if you don't have a mobile number. If providing a non-UK number, be sure to include the country code," it goes on to say.