NS&I urges Premium Bonds savers missing prize cheque letter to fill out this form

A man checks his finances
-Credit: (Image: Getty)


Premium Bonds holders experiencing delays in receiving their prize cheques have been advised by NS&I to complete a specific form to secure their funds. A disgruntled customer contacted NS&I following a four-month wait for their prize cheque, querying: "Prize cheques from May not received. I have written and phoned but no response. Can I email?"

NS&I gives customers the option to receive prize winnings via cheque or alternatively, have prizes paid directly into a bank account or reinvested into additional Bonds. In response, NS&I expressed regret for the inconvenience: "We're sorry to hear you've not received your May prize warrants.

"Our email channel can only answer general queries about NS&I products and services, as they don't have access to customer accounts or processes. To request a replacement, please complete and submit the following online form."

A link was provided to the customer for an NS&I online form to 'request a replacement prize cheque,' requiring details such as holder's number and personal contact information. Furthermore, NS&I recently alerted savers to the possibility of facing returned funds when attempting to purchase more Bonds under particular circumstances.

The savings group issued the warning following an enquiry from a client wishing to buy Bonds for their child. A customer asked: "I have recently started to top up my 17 year old son's Premium Bonds but don't know if the standing order is going through to the right account as I have had no confirmation. How do I know if all is well?"

In response, NS&I clarified the rules: "As your son is over the age of 16, we would now ask that all deposits come from a UK bank account in his own name, instead of yours. Normally, if the funds have been sent from a third party account, they would be returned but so that we can check this further for you, please have your son call us on 08085 007 007."

Each saver can hold up to £50,000 in Premium Bonds. When buying more Bonds, you have to buy at least £25 worth. Every £1 Bond eligible to go into the monthly prize draw has an equal chance of winning a prize, with winning Bonds chosen at random.