NS&I warns Premium Bonds customers they 'will have to wait eight days'
National Savings and Investments has warned customers they face waiting "eight days" for their money. NS&I, which is backed by the Treasury, has responded to Twitter, now X users, who reached out frantically questioning where their cash was.
"I posted an application on Thursday 12 September for some Premium Bonds refund, but not heard anything yet. What is the turnaround time please?" a NS&I Premium Bonds customer asked on the social media platform this week.
Writing back on the social networking platform this week, the financial provider NS&I said in response to the customer: "The form will take up to eight working days to process and the funds to be paid to your bank account."
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On its website, Treasury-backed NS&I explains: "You can cash in all or part of your Bonds at any time. If you’re registered to manage your savings online or by phone, simply log in or call us. Not registered? You can easily withdraw money from yours or your child’s Premium Bonds without needing to create an online profile.
"All you need to do is fill out a quick online form. Make sure you have your account details to hand. Please note: you must be the person responsible for the child’s Premium Bonds in order to withdraw them or close the account.
"If you’d like to take money out of Premium Bonds, but make sure that certain Bonds are kept in the draw, you can do this online using a form. You can also download, print and complete a cashing in form. Then post your completed form to us together with the Bond certificates to be cashed in (if you have them).
"Don’t have access to a printer? Call us and we’ll send you a copy of the form. Find out how long it takes to receive your payment using the calculator below."