O2 warns mobile customers and urges you to 'plan ahead and be prepared'

Mobile broadband and smart watch customers will see a price rise of 75p.
-Credit:Reach Publishing Services Limited


O2 customers will see their airtime bill increase by £1.80 a month from April, but their monthly device repayments will remain frozen at a fixed price. Mobile broadband and smart watch customers will see a price rise of 75p.

Customers on the O2 Essential social tariff and pay-as-you-go customers won't be subject to price increases. O2 said: “Following new regulation from Ofcom we are changing the way we do annual price rises, to provide more clarity and certainty for all customers.

"We’ll present any changes to your bill in precise pounds and pence, rather than using percentages or inflation measures. Our goal is to make this information as transparent and easy to follow as possible. From April 2025, the monthly price of your mobile plan will be increasing. We’re letting you know now so you can plan ahead and be prepared.

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"Your Airtime Plan will increase every year from your April bill by £1.80 for Voice Plans and £0.75p for Data Only and Smartwatch Plans. We understand price rises are never ideal and want to reassure you this will only affect your Airtime Plan, with the cost of your device remaining frozen.

"To find out how much you currently pay for your monthly mobile plan, sign in to My O2 to check any statement issued between April 2024 and March 2025.” The company added: “Each year, your monthly subscription charge will be subject to an annual increase by a fixed amount, this will be shown from your April bill onwards.

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"Full details of your monthly price, including the fixed amount increases, are set out clearly in your contract forms.” It comes as Ofcom has put in place further protections which allow consumers to "shop around with confidence" and "take advantage" of the range of different types of packages available to them.

The regulator explained: "Several providers offer contracts that do not contain price rises. Some others offer contracts that permit for unspecified price rises during the contract period. If they do this, they must give customers 30 days’ notice and the right to exit penalty-free, so consumers can avoid these price rises if they want."