Octopus Energy tells customers it will pay £150

Octopus Energy has told certain customers it will cut their energy bills this winter. A one-off £150 discount will be applied over winter as part of the Warm Home Discount scheme.

Low-income pensioners and households will receive the discount. It is up to suppliers to decide when to apply the cut and it could happen at any time between October and March. Those who are eligible will be sent letters telling them what is happening.

The discount is applied directly to bills rather than being made in the form of a payment, but the effect is the same for many - saving them cash on energy payments. It should happen automatically for most people.

READ MORE: Automatic £150 payment coming from October for people born before this date

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State pensioners who get the Guarantee element of Pension Credit will get the support, as well as others on a low income who also have high energy costs. Octopus Energy, one of the UK's largest energy suppliers, has set out details to customers.

They said: "The Warm Home Discount helps eligible customers cover their high winter bills. Customers who qualify receive a credit of £150 towards their energy bills before March 31, 2025.

"Between October and December 2024, letters will be sent to qualifying customers for Core Group 1 and Core Group 2. The letter will confirm if you are eligible for an automatic rebate or advise you to call a helpline to check if you are eligible." Octopus confirmed details of who would be getting support.

Pensioners

"To receive the WHD in this group you (or your partner's) name must be on your energy account, and you (or your partner) need to:

  • receive the ‘Guarantee Credit’ element of Pension Credit.

  • be with an energy supplier who participates in the WHD scheme

"If you are in this group you do not need to do anything. Customers will be contacted in writing between October and December 2024 to be advised of their eligibility for the scheme.

Low income/high energy costs

"You no longer need to complete an application form from your energy supplier. Eligible customers will be identified based on Low Income Criteria and High Energy Costs Criteria. The qualifying date for meeting these criteria is August 11, 2024.

"The criteria to qualify for this scheme are:

  • Be with an energy supplier that is part of the WHD scheme

  • Have your name on a bill or account with that supplier

  • You (or your partner) were in receipt of a qualifying means-tested benefit, or tax credit, as listed in the Low Income Criteria section, on the qualifying date

  • Live in a property identified as having high energy costs