Passengers speak of hellish conditions on stricken ship as cruise line boss says sorry

Simon Garner
Yahoo! News15 February 2013

Distraught passengers have spoken of the foul and dangerous conditions on board the stricken liner Triumph during five nightmarish days as the doomed ship finally docked

Travellers told stories of overflowing toilets, food shortages, foul odours and dangerously dark passageways while the Triumph was disabled in the Gulf of Mexico.

Passengers cheered raucously on the 14-storey ship, lining the deck rails as the first passengers began disembarking at the Alabama port of Mobile. As they did, others waiting were chanting: "Let me off, let me off!"

Some danced on one of the balconies. "Happy V-Day" read a home-made sign made for the Valentine's Day arrival and another, more starkly: "The ship's afloat, so is the sewage."

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It took six gruelling hours
navigating the 30-mile ship channel to dock, guided by at least four tugboats. At nearly 900ft in length, Triumph was the largest cruise ship ever to dock at Mobile.

In texts and flitting mobile phone calls, passengers described miserable conditions while at sea, many anxious to walk on solid ground. But for now, they waved towels at the throng at dockside and even motorists who stopped on the hard shoulder of major Interstate 10 near the port to watch the ship come in.

Disgusted by the foul air and heat on the lower decks, many passengers hauled mattresses and bed sheets on to the top deck and slept there, even staying put in the rain. As the ship approached the coast, Carnival workers removed the bedding and took it downstairs.

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"Today they cleaned the ship, they're serving better food, covering up basically, but at least they're making it more bearable," said Kalin Hill, of Houston, who boarded the Triumph as part of a hen party.

In a text message she had described deplorable conditions over the past few days.

"The lower floors had it the worst, the floors 'squish' when you walk and lots of the lower rooms have flooding from above floors," she wrote.

"Half the bachelorette party was on two; the smell down there literally chokes you and hurts your eyes."

She said "there's poop and urine all along the floor. The floor is flooded with sewer water ... and we had to poop in bags."

The company disputed the accounts of passengers who described the ship as filthy, saying employees were doing everything to ensure people were comfortable.

Chief executive Gerry Cahill spoke as the Triumph limped into Mobile and said he appreciated the patience of the passengers on

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board. Meanwhile he apologised on the public address system.

He said Carnival prided itself on providing people with a great holiday "and clearly we failed in this particular case".

Some travel agents said cruise prices and bookings had not been affected by the disabled Carnival ship, but others in the industry say it is too early to tell.

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Thelbert Lanier was waiting at the Mobile port for his wife, who texted him yesterday.

"Room smells like an outhouse. Cold water only, toilets haven't work in 3 1/2 days. Happy Valentines Day!!! I love u & wish I was there," she said in the message.

"It's 4:00 am. Can't's cold & I'm starting to get sick."

No-one was injured in the fire aboard, but a passenger with a pre-existing medical condition was taken off the ship as a precaution. In addition, the US Coast Guard said it evacuated a passenger who reportedly suffered a stroke yesterday.

Carnival said the original plan was to tow the ship to Progreso, Mexico, because it was the closest port, but by the time tugboats arrived, the ship had drifted about 90 miles north due to strong currents, putting it nearly equidistant to Mobile.

Carnival Cruise Lines has cancelled a dozen more planned voyages aboard the Triumph and acknowledged the crippled ship had been plagued by other mechanical problems in the weeks before the engine-room blaze.

The National Transportation Safety Board has opened an investigation.

Passengers were supposed to get a full refund and discounts on future cruises and Carnival said  they would each get an additional £320 in compensation.

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