Passengers Wait to Drop Luggage in Austin as Airline Cancellations Disrupt Travel

Travelers faced extensive delays at airports across the US as winter weather and mass cancellations caused widespread disruption following the holiday weekend.

Video posted to Twitter by Catherine Marcou shows the lines at Austin-Bergstrom International Airport in Texas on Wednesday morning, December 28. According to FlightAware, 127 flights out of Austin had been cancelled before 8 am, and 26 more were delayed.

In a video issued Tuesday evening, Southwest CEO Bob Jordan said difficulties caused by cold weather had forced the company to cancel flights.

“Our network is highly complex and the operation of the airline counts on all the pieces, especially aircraft and crews, remaining in motion to where they’re planned to go,” Jordan said.

“We have some real work to do in making this right. For now, I want you to know that we’re committed to that,” Jordan said.

The U.S. Department of Transportation said Secretary Pete Buttigieg had been in touch with Jordan and Southwest to “convey the Department’s expectation that Southwest meet its obligations to passengers and workers and take steps to prevent a situation like this from happening again.” Credit: Catherine Marcou via Storyful

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