I’m really getting it in the neck!’ Official London Underground Twitter’s meltdown after deluge of complaints

Manning a customer service account on Twitter is a pretty tough job – with staff often on the end of a barrage of complaints that can sometimes seem excessively angry and unduly vitriolic.

So spare a thought for the person manning the Piccadilly Line’s Twitter account after they appeared to suffer a mini-breakdown of sorts last night after becoming swamped with an overwhelming deluge of complaints.

As customers began complaining about severe delays that stemmed from repairs, it became all too much for one operator.

‘Sorry if I got your tweet mixed up, I won’t bother you for the rest of my shift, I try so hard to help you Steph, so hard’, the operator told user BrokenSoph after struggling to deal with the deluge.

‘I just feel I’m really getting it in the neck today, just being honest.’

And when the same user asked if it was possible for more staff to man the account and ease the workload, they weren’t too optimistic.

‘Well, there’s no prospect of that happening, I do my best as do the others here, we all truly sympathise with people travelling’, the account operator said.

But as the exchanges bandied back and forth between the two, they eventually found common ground for a truce.

‘Hope you are ok – I am sorry for my part in this ok’, BrokenSoph said.

Providing an appropriate reply, the Piccadilly Line operator said: ‘OK, same here, can we move on now….like a delayed tube, can we move on now?’

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You’re the hero we all need right now, Piccadilly Line operator.