All Points East 2019: Fans complain first UK Strokes gig in four years 'ruined' by sound issues
The band returned to the stage for their first UK gig in four years at Victoria Park in London on Saturday night.
But their comeback was marred by sound issues as fans said the show was “ruined” and festival-goers were filmed chanting “turn it up”.
All Points East organisers said on Facebook they "regret that a section of the audience didn’t have the audio experience that we expect for them."
On person described the experience on Twitter, posting: “If you want to replicate the experience of going to @allpointseastuk put your laptop volume on 50% and stand two rooms away."
— Sean Carpenter (@seancarpenter2)May 25, 2019
Another said the show sounded like “underwater karaoke”.
#AllPointsEast had a great time, until the headline act... how could you mess up the sound for The Strokes so bad?!Sounded like underwater karaoke 😭— Jzed (@IsqueakWhenIPoo)May 25, 2019
Others posted on social media to say they had requested a refund from the festival’s organisers.
— Alicia Forsberg (@AliciaForsberg)May 26, 2019
General admission tickets to one day of All Points East cost around £70.
Meanwhile, videos emerged of people leaving the festival early.
— Dan Simmons (@DJE_SIMMONS)May 25, 2019
One person shared a video of people leaving at 10pm, writing: “#AllPointsEast is a waste. People leaving at 10pm because of sound issues. Unbelievable, this is the atmosphere you've created…”
“#AllPointsEast this event should be boycotted by all proper music fans. Disgraceful sound quality all day with The Strokes gig completely ruined,” wrote another.
#AllPointsEast this event should be boycotted by all proper music fans. Disgraceful sound quality all day with The Strokes gig completely ruined.— Michael (@mbrady2702)May 25, 2019
In a statement, All Points East said: "Thank you to The Strokes for joining us last night for a truly incredible show. The sound quality at our shows has been of a consistently high standard since we started All Points East in 2018 and we were disappointed to learn that there was a sound issue in some areas of the site during The Strokes' set.
"The sound engineers worked hard to address the problem as quickly as possible and, whilst it improved, we regret that a section of the audience didn’t have the audio experience that we expect for them. We will be responding to individual customers in the next few days."
The Strokes also performed tracks from their follow up record Room On Fire, including 12.51, Under Control and Meet Me In The Bathroom.
Greeting the crowd, Casablancas said: "Howdy folks. Oh the sounds of England, it's like a murmur of barking men."
This is one of my favourite strokes songs. You wouldn’t have any idea what it sounds like if it wasn’t for the guitar. @allpointseastuk you are an utter farce. We are to the right of the sound desk. Someone at the front says they couldn’t hear it on the BARRIER. pic.twitter.com/JIDWDpH2IC— Sophie Williams (@sophierose233)May 25, 2019
The singer, who revealed he did not wake up until 5pm, added he had been instructed not to say anything sarcastic on stage at the show.
He later added: "I gotta say...oh f**k it, I will keep my thoughts to myself."
After the band's performance of Is This It during the encore, Casablancas admitted: "You guys know the words better then me anyways."
The group finished with a rousing rendition of one of their biggest hits, Last Nite.
All Points East continues on Sunday when Christine And The Queens will headline the main stage.