Pontins voted Britain's worst holiday park - how Butlins, Center Parcs and others fare

Pontins Sand Bay, Weston-super-Mare
-Credit: (Image: Google)


Pontins, the holiday park, has been voted as Britain's worst, according to a survey of visitors. The company scored a mere 56% when visitors were asked to rate various aspects such as customer service, accommodation, cleanliness, facilities, activities and value for money.

Some ratings were as low as two stars. One visitor described their accommodation as dirty and outdated, while another complained about dirty and dilapidated facilities.

Butlins was rated higher than Pontins at 67%, with Haven Holiday Parks and Center Parcs both scoring 69%, according to research by Which? However, smaller and independent brands outperformed these well-known names.

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Potters Resorts topped the list with a score of 87%. The company operates two all-inclusive resorts in Essex and Norfolk, reports the Mirror. Forest Holidays came second with a score of 80% and has 13 locations across the country. Naomi Leach, deputy editor of Which? Travel, said: "With so many holiday park options to choose from it isn't always easy to know which will be the right fit for your family."

"Our latest survey shows it's worth looking beyond the best-known names, with smaller and independent resorts offering excellent value for money, great customer service and plenty of entertainment."

Established in 1946 by Fred Pontin, Pontins is one of the UK's most iconic holiday park brands. Former Bluecoats include Shane Richie and Bobby Davro.

However, the camps have encountered difficulties in recent years. In 2011, Britannia, the lowest-rated firm in Which?'s annual hotel chains survey for the past 11 years, took over.

Since then, several sites have closed. Last year, 200 staff were made redundant when the Prestatyn camp in North Wales was abruptly shut down. The Southport, Merseyside site closed in January due to flooding. Currently, only two remain, located in Weston-super-Mare, Somerset, and Lowestoft, Suffolk.

Britannia is owned by hotel magnate Alex Langsam. Both Pontins and Butlins declined to comment. A spokesperson for Center Parcs said: "We welcome over two million guests annually and are 97% full all through the year. We are proud of our consistently high guest satisfaction scores. Each year we invest tens of millions of pounds."