Premium Bonds customers warned over technical issue when buying more Bonds

Nicholas Dawson
·2-min read
A woman checks her finances
-Credit: (Image: Getty)


Premium Bonds customers have been alerted to a technical issue preventing the purchase of Bonds. A customer reached out to provider NS&I after encountering the problem multiple times.

The perplexed saver stated: "I am struggling to buy Premium Bonds. I wish to do this by phone. I have twice contacted NS&I and both times the audio quality was bad - second time too bad to continue."

"I asked if I could be phoned back; the lady said it would be no better. A little help?" In response, NS&I apologised for the inconvenience and suggested trying different devices for calling. However, the customer said they were sure the issue was with NS&I's system, stating: "I am technically savvy. And logical. Only when I phone NS&I is there any problem.

A man checks his bills
A Premium Bonds customer reported an issue with buying more Bonds -Credit:Getty

"I reported as such to your operative. Both times the same fault. Did you try the 'mystery shopper' approach before querying me? NS&I responded that they couldn't identify any issues on their end, with a representative saying: "At the moment, there are no known issues with our phone line.

"Please direct message us detailing more about what happens when you call so we can look into this further for you." The frustrated saver then inquired if they could apply to buy more Bonds by post "without being blocked by lack of historic data that I do not have".

NS&I confirmed this was possible and directed them to a form on their website to apply for additional Bonds. A minimum purchase of £25 worth of Premium Bonds is required, and one can hold up to £50,000 in Bonds.

Many savers manage their account in such a way that when they win in the monthly prize draw, their winnings are reinvested to buy more Bonds, thereby increasing their chances of winning again.

Latest stories

  • Reeves ‘should charge capital gains tax on inherited second homes and businesses’

    Rachel Reeves has been urged to start charging capital gains tax on second homes and businesses after their owners die.

  • Why history shows Labour is about to make a dreadful tax mistake

    Labour has made it clear that taxpayers can expect a “painful” budget in October. Rachel Reeves, the Chancellor, is reported to be plotting a capital gains tax raid by increasing the levy charged on profits made from everything from stocks to property.

  • Down 20%! Major brokers are tipping this FTSE 100 finance giant for a recovery

    Two of the UK's largest brokers are positive about the prospects of this recovering FTSE 100 firm. With the share price climbing, is it time to buy? The post Down 20%! Major brokers are tipping this FTSE 100 finance giant for a recovery appeared first on The Motley Fool UK.

  • This blue-chip dividend stock has a P/E ratio of 6.9 and a yield of 7.3%

    This well-known bank's one of the largest businesses in the Footsie. And right now, its stock's cheap and its dividend yield's high. The post This blue-chip dividend stock has a P/E ratio of 6.9 and a yield of 7.3% appeared first on The Motley Fool UK.

  • 4 heavily shorted UK stocks that Fools think could be great long-term investments!

    Here are four stocks Fool UK contributors think that the pessimistic speculators have got it wrong! The post 4 heavily shorted UK stocks that Fools think could be great long-term investments! appeared first on The Motley Fool UK.

  • As Volkswagen weighs its first closure of a German auto plant, workers aren't the only ones worried

    Volkswagen is considering closing some factories in its home country for the first time in the German automaker's 87-year history, saying it otherwise won't meet the cost-cutting goals it needs to remain competitive. CEO Oliver Blume also told employees Wednesday that the company must end a three-decade-old job protection pledge that would have prohibited layoffs through 2029. Here are some things to know about the difficulties at one of the world’s best-known auto brands: What is Volkswagen proposing and why?

  • I’d buy 10,000 shares of this FTSE 100 stock to target a £1,065 second income

    Plenty of British shares are trading at high yields and low prices. That could make them a dream come true for building a second income in 2024. The post I’d buy 10,000 shares of this FTSE 100 stock to target a £1,065 second income appeared first on The Motley Fool UK.

  • U.S. debt is so massive, interest costs alone are now $3 billion a day

    "If the Fed cuts interest rates by 1%-point and the entire yield curve declines by 1%-point, then daily interest expenses will decline from $3 billion per day to $2.5 billion per day."

  • I’ve got my eye on the BT share price, here’s why

    The telecoms sector isn't always the most exciting, but with connectivity central to our daily lives, the BT share price is one I'm paying attention to. The post I’ve got my eye on the BT share price, here’s why appeared first on The Motley Fool UK.

  • A top broker has named these 2 UK shares as buys

    After diving into the numbers, City analysts liked what they saw in these two UK shares and reiterated buy ratings for investors. The post A top broker has named these 2 UK shares as buys appeared first on The Motley Fool UK.

  • Analysts predict this under-the-radar growth stock could rise by 25% within a year

    Oliver Rodzianko has found what he considers to be a world-class growth stock. He's going to buy it for its strong expansion and good value. The post Analysts predict this under-the-radar growth stock could rise by 25% within a year appeared first on The Motley Fool UK.

  • 2 FTSE 250 stocks to consider for a £44,872 income in retirement

    By delivering a double-digit average annual return, the FTSE 250 index of stocks has been a brilliant wealth-builder since the early 1990s. The post 2 FTSE 250 stocks to consider for a £44,872 income in retirement appeared first on The Motley Fool UK.

  • Morning Bid: Bracing for heavy selloff

    Asian stocks are set to open sharply lower on Monday, tracking Wall Street's slump on Friday after investors interpreted U.S. jobs data and comments from top Fed officials as a 'worst of both worlds' outcome - further labor market weakness, but little appetite to cut interest rates by 50 basis points next week. If heightened anxiety over the U.S. economic and policy outlook were not enough, Asia's calendar is packed with top-tier economic indicators from China, Japan and Taiwan that will be of potential global significance too. Japan releases bank lending, trade, current account and revised GDP growth figures, Taiwan releases trade data, and perhaps most important of all, China unveils producer and consumer price inflation figures.

  • The Shell share price is down 6% in a week and looks dirt cheap with a P/E of 8!

    It's been a tough year for the Shell share price but Harvey Jones thinks this could be a brilliant time to add the FTSE 100 giant to his portfolio. The post The Shell share price is down 6% in a week and looks dirt cheap with a P/E of 8! appeared first on The Motley Fool UK.

  • European Luxury Shares’ $240 Billion Rout Is Just the Beginning

    (Bloomberg) -- After enduring almost a quarter-trillion dollar hit to their market value in recent months, Europe’s luxury firms may see their stock-market clout wane further as China’s downturn worsens. Most Read from BloombergWorld's Second Tallest Tower Spurs Debate About Who Needs ItHow Americans Voted Their Way Into a Housing CrisisThe Plan for the World’s Most Ambitious Skyscraper RenovationUC Berkeley Gives Transfer Students a Purpose-Built Home on CampusRome May Start Charging Entry to t

  • 1 penny stock I just had to buy at 10p!

    This investor added a penny stock to his Stocks and Shares ISA recently. Here, he explains why he's bullish on the growth story. The post 1 penny stock I just had to buy at 10p! appeared first on The Motley Fool UK.

  • £20,000 savings? Here’s how I’d aim to retire with a passive income of £50k a year

    A large investment in high-yielding stocks, coupled with contributions and reinvestment, can lead to significant passive income in the long term. The post £20,000 savings? Here’s how I’d aim to retire with a passive income of £50k a year appeared first on The Motley Fool UK.

  • 2 FTSE 250 shares and an ETF I think could deliver spectacular long-term wealth!

    Investing in FTSE 250 shares has made UK share pickers a fortune in recent decades. Here are three ways I'd look to get exposure to the index. The post 2 FTSE 250 shares and an ETF I think could deliver spectacular long-term wealth! appeared first on The Motley Fool UK.

  • Remaining 113 Body Shop stores rescued by acquisition deal

    It is understood there are currently no plans to close any of the remaining Body Shop stores in the UK.

  • How I’d aim to transform an empty ISA into a £30,000 income!

    Here, Zaven Boyrazian explains how regular saving and investing can help transform a Stock and Shares ISA into a lucrative source of passive income. The post How I’d aim to transform an empty ISA into a £30,000 income! appeared first on The Motley Fool UK.