Raging British couple fined £119 by Ryanair despite using 'approved' luggage

Image of bag in the Ryanair measuring container
-Credit: (Image: David Chambers)


A British couple were left seething after being hit with a €140 (£119.31) luggage fine on their flight home, despite having purchased 'Ryanair approved' bags.

David C and his partner had been flying from Palma Majorca Airport to Manchester when they encountered what they described as unhelpful and surly Ryanair staff.

The pair, who had otherwise enjoyed a relaxing getaway in Majorca, recounted their frustration at the boarding gate.

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"We were asked to step out of the line and place one of our new Coolife, compliant, 9kg, 20cm bags into the metal measuring frame," David explained. They were then informed by the gate agent that their bags exceeded the permitted size.

Faced with a demand for €70.00 (£59.65) per bag, the couple felt pressured to pay up if they wanted to make their flight, with the staff member insisting, "Nineteen years in the business and I know when a bag is oversized. I can see it from a mile away... Pay or don't fly.", reports the Mirror.

Despite having travelled with the same bag from Manchester without any problems, David described the ordeal as "stressful and totally unnecessary."

He lamented, "We had no choice as the flight was closing at this stage but to hand them a debit card and pay €140.00. I have never felt so intimidated. It spoilt our day."

Adding to their displeasure, the couple noticed a Ryanair staff member in a dispute with another pair about suitcases with an extendable section, this feature meant it couldn't fit into the airline's bag size checker. After removing some clothes and carrying them by hand, the second couple were able to board the flight without any issues.

Once airborne, passengers were informed that there were no trolleys on board, hence, no food, drinks or even water would be provided for the duration of the journey. David mentioned that one passenger, suffering from a headache, was given tap water from an airplane restroom sink.

"I'll do everything I can to avoid Ryanair in the future," vowed David.

Ryanair responded to the complaint stating: "These passengers booked a priority fare for this flight from Palma to Manchester (24 May), which allowed each of them to carry a small personal bag and a 10kg cabin bag onboard. As their cabin bags exceeded the permitted size, they were correctly charged a standard gate baggage fee of €69.99 by the third-party gate agent at Palma Airport to place their oversized bags in the hold."

Whether varying restriction standards apply across airports remains unclear but David expressed this thought.: "Their attitude suggests that we need them more than they need us... Unsuspecting customers should be forewarned and book elsewhere, if they can," warned David.

Ryanair's cabin baggage policy is as follows:. "All our fares include one small personal bag which can be brought on board, such as a handbag or laptop bag (40x20x25cm), which must fit under the seat in front of you. If you need additional baggage allowance, there are various options available to you.1: Cabin Baggage:Priority and 2 Cabin Bags:This allows you to carry a small personal bag (40x20x25cm), which must fit under the seat in front of you and a 10kg bag (55x40x20cm) onboard, to be stored in the overhead locker. It also allows you to board the plane first using the Priority Boarding queue at the gate."

David purchased a COOLIFE Cabin Suitcase 55X40X20cm from Amazon, which was advertised as 'Ryanair approved' and had numerous positive reviews from customers who used the bag on Ryanair flights.

COOLIFE have been contacted for comment.