How to be refunded for a delayed ScotRail train as strike action begins

Train strikes: How for ScotRail's Delay Repay scheme? (Jane Barlow/PA)
Train strikes: How for ScotRail's Delay Repay scheme? (Jane Barlow/PA)

Passengers are set for further disruption after RMT and TSSA announced a new wave of train strikes set to begin this weekend.

With disruption set to hit most people, here is how you can claim from Scotrail’s delay and repay guarantee.

The strikes, which are taking place on Saturday, October 1, October 8 and October 10, will mean severely reduced service during the industrial action.

READ MORE: ScotRail warn of severe disruption as RMT announce strike action - When are the train strikes?

READ MORE: Glasgow services to be hit by RMT strikes in September

ScotRail has urged customers to avoid travelling unless absolutely necessary, saying: “We’re advising customers to seek alternative means of transport and to only travel if they really need to on the day of strike action. Customers should check your journey in advance to make sure your train is running.” 

A handful of reduced routes will be in operation during these strike dates.

Routes that will be in operation and their frequency

Only 11 routes across the Scottish Borders, Fife, and the Central Belt will run.

  • Edinburgh Waverley – Glasgow Queen Street via Falkirk High: two trains per hour

  • Edinburgh Waverley – Helensburgh Central: two trains per hour

  • Glasgow Central – Hamilton/Larkhall: two trains per hour

  • Glasgow Central – Lanark: two trains per hour

  • Edinburgh Waverley – Glasgow Central via Shotts: one train per hour

  • Edinburgh Waverley – Cowdenbeath: two trains per hour

  • Edinburgh Waverley – Tweedbank: two trains per hour

  • Edinburgh Waverley – Larbert: one train per hour

  • Glasgow Queen Street – Larbert: one train per hour

  • Glasgow Queen Street – Falkirk Grahamston: one train per hour

  • Milngavie – Springburn: two trains per hour

Edinburgh – North Berwick services, which had been in operation on previous strike days, will not run due to planned engineering works along the route. 

How to claim for ScotRail’s Delay Repay scheme

Jane Barlow/PA How to claim for a refund on ScotRail's Delay and Repay scheme?

If you are delayed for more than half an hour, ScotRail offers to give inconvenienced travellers their money back.

If a connection train is missed because of a delay, then a refund can be given for that journey as well.

To claim this, you will have to apply for a refund within 28 days of the delay.

However, ScotRail does not normally give refunds for tickets if customers were warned of delays before they bought their tickets, so refunds will be based on the new strike timetable.

Claims can be made online.

How much can be refunded?

Robert Perry/PA How much can be refunded?

The refund given is based on the length of the delay.

  • A 30 to 59 minute delay would see 50% of your single ticket and 25% of your return recouped.

  • Delays of 1 hour to 1 hour and 59 minutes would see the full cost of your single and 50% of your return refunded.

  • 2 hour delays or more would see the full cost of your single and return ticket refunded.

How to contact ScotRail?

ScotRail operates a 24-hour service which monitors the tracks and stations to ensure customers are safe.

They can be contacted through the station helplines or contacted via 0344 811 0141 between 7am and 10pm. Out with these hours, they can be contacted on 0141 335 5240.