As previously reported, the council and contractor Serco have introduced a new collection timetable this week, claiming it will improve efficiency and reduce the environmental impact of the lorry fleet used by the service, which has been plagued by problems in recent years.
In the latest chapter, leaflets were said to have been issued to every home in the district setting out the new schedule, but Serco then had to apologise for sending incorrect information to some properties and sent a second leaflet to those addresses affected.
However, not everyone was on the same page, with the council sharing reports from collection crews in Wirksworth and Bradwell who found many of the wrong bins left out on Wednesday, September 19.
A council spokesperson said: “We believe the information on the leaflets we sent out was correct. We issued a plea via all our communication channels before new rounds started this week to double check your information leaflet to see what type of collection you are due to get this week.
“In all areas, please note you could be getting the same type of collection you had last week. Our FAQs explain what to do if you now have more than 14 days between recycling or household waste collections.”
The announcements were met with much confusion online, and residents describing the situation as a “shambles.”
Even the council’s official Facebook page had to acknowledge: “We have been making it clear that the website info could not be relied on.”
While the council said collection crews would return to Bradwell and Wirksworth to try and empty the correct bins, it appears that was not the only issue they encountered.
Some domestic and garden waste collections scheduled for Tuesday had to be rearranged for Wednesday, others were missed due to vehicle breakdowns, one truck was filled to capacity before its round was completed and elsewhere lorries were thwarted by parked cars and a fallen tree.