The restaurants and businesses with a zero food hygiene rating in Wales

Clockwise from top left: general views of Yemeni Crown, Supa Jump, Shampan, Today Shawarma
-Credit: (Image: Google)


Some 29 establishments across Wales have received the worst possible food hygiene rating. The latest list of places with a zero score includes a restaurant on a boat and a diner in a trampoline park.

The Food Standards Agency classes businesses with zero stars out of five as needing "urgent improvement". Council inspectors visit premises and consider how food is handled, stored and prepared. They also look at how clean facilities are and how food safety is managed. If an inspector finds there is an imminent risk to public health they have the power to stop part of the operation or close it down entirely until the issues are addressed. They can also set a deadline for improvements.

The information below is publicly available on the Food Standards Agency website. The ratings appear as they do on that site at the time of publication. WalesOnline has approached all the listed businesses for comment. If yours would like to add a response to this article, please email conor.gogarty@walesonline.co.uk

Fish, Chips and Burgers

Address: Barry Island Pleasure Park, Friars Road, Barry, Vale Of Glamorgan

Business type: Mobile caterer

Date of inspection: March 26, 2024

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

What the business says:

When we called Henry Danter, the 80-year-old owner of Barry Island Pleasure Park amusement park, he told us the vendor is one of six chip vans in the amusement park and that the others have good hygiene ratings. He said: "The owner of the stall is a tenant. We don't do any of the catering ourselves. I wasn't aware of the rating. It looks clean enough to me, the food looks alright. I'll ask him why he's got a zero rating, then."

Mr Danter walked over to the chippy and said to the owner: "I've got WalesOnline on the phone. Why has this stall got a zero rating?" The owner answered: "Yeah, it's a water problem isn't it, every time a water problem." Mr Danter then said: "This is a mobile catering unit, you've got your own water."

The amusement park owner told us he would find out more about the issue, then called us back the following day and said: "He's having a new fish and chip van next week with all the latest things it needs. The old one was clean and tidy, but they don't give you stars [for hygiene] unless you have all the modern up-to-date equipment." When we asked about the water issues, and the system used for washing hands, Mr Danter said the previous van relied on five-gallon containers of water and a boiler, whereas the new one would have hot and cold water from tanks. He added: "It was never a health hazard anyway, otherwise they wouldn't let him operate, would they?" The chippy itself did not wish to comment further.

Smash and Dough

Address: 20 Town Hill, Wrexham

Business type: Burger restaurant

Date of inspection: February 14, 2024

Hygienic food handling: Improvement necessary

Cleanliness and condition of facilities and building: Improvement necessary

Management of food safety: Urgent improvement necessary

What the business says:

The owner of Smash and Dough, who did not wish to be named, told WalesOnline the poor rating was given before his ownership. "I bought this business just over four weeks ago," he said. "I don’t know where and what went wrong, I’ve only slightly been filled in. The health inspector told me, 'It’s like a five-star place now but I can’t give a new rating yet.'"

The new owner argued it would be unfair to judge the burger restaurant on mistakes from before his time there, adding: "You go on a night out and you meet a girl who's been with ten different men over the years and now she’s 35. Does that make that girl a bad person? Does it? No. If a car needs repairs, it doesn't mean the car's f****d. You give it the time of day to get it repaired."

The restaurateur said a new inspection is "due any day" and that he has employed new staff "with level ones and twos from Wrexham University". He continued: "You’re not a decent bloke, you’re a journalist. I think you are a knob. You don’t have two pennies to rub together, you don’t have a pot to p*** in. You would never understand running a business." He then abruptly ended the phone call.

Supajump

Supajump trampoline park near Cardiff Bay
Supajump trampoline park in Cardiff -Credit:Google

Address: Unit 5b Trident Trade Park, Glass Avenue, Splott, Cardiff

Business type: Trampoline park and American diner

Date of inspection: March 15, 2024

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Improvement necessary

Management of food safety: Major improvement necessary

What the business says:

Supajump told us it did not want to comment on the rating, which is the latest in a series of controversies for the trampoline park. Philip Booth, who owns the indoor attraction in Trident Trade Park, narrowly avoided jail last June after admitting six health and safety offences that happened between August 2017 and October 2019. Four children broke legs, another fractured her spine and a sixth sustained facial injuries — and Booth failed to report the accidents to Cardiff Council. The 61-year-old was sentenced to a 10-month prison term suspended for 18 months, while the company was ordered to pay £20,000.

WalesOnline then interviewed three other people who came forward with claims of injuries suffered at Supajump. All three cases involved jumps into a foam pit, and took place between 2017 and 2019 — including a woman who snapped her ankle in a horrifying moment caught on camera. You can read our coverage of those allegations here.

Quick Shop

Address: 142 Clifton Street, Adamsdown, Cardiff

Business type: Convenience shop and bakery

Date of inspection: December 12, 2023

Hygienic food handling: Improvement necessary

Cleanliness and condition of facilities and building: Urgent improvement necessary

Management of food safety: Major improvement necessary

What the business says:

Quick Shop manager Mo Ali
Quick Shop manager Mo Ali -Credit:Conor Gogarty

Manager Mo Ali told us the shop previously had "some problems" which led the hygiene inspector to order it to close for two days. The bakery area at the back of the shop — where items like keema bread and pistachio baklava are baked — was felt by the inspector to be "dirty" but those issues have been resolved, added Mr Ali, who has worked at the business for around seven months.

The 21-year-old continued: "Right now I am not thinking about [paying for a quicker] reinspection. We need an alcohol licence. That is the priority." The shop stocks food and drink from countries including Iran, Iraq, Romania, Poland and the Czech Republic, but Mr Ali is hoping to bring in a greater range of British options, like Walkers crisps, which he feels could revive the business' fortunes. "Right now it is so quiet but it is a step by step," he said.

Chillies

Address: 18 St Teilo St, Pontarddulais, Swansea

Business type: Restaurant

Date of inspection: February 13, 2024

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

What the business says:

The owner, Abul Kalam, said: "We are devastated by the low rating, especially since customer safety is our utmost priority. The issues primarily stemmed from structural problems, such as damaged wall tiles behind a fridge, and an unanticipated change in the food diary requirements, which we have since updated as well as staff retraining. While we wash all our utensils and storage containers by hand using hot water and recommended detergents, the inspector highlighted a risk of contamination without a dishwasher. This seems unreasonable given the effectiveness of hand-washing with hot water for centuries. We have now addressed all necessary repairs and and purchased colour-coded containers to differentiate between products. We are currently awaiting re-evaluation, which can take up to 12 weeks for the local authority to complete."

We also spoke with an employee of Chillies who claimed that the food hygiene inspector marked the restaurant down due to the fridge temperature being too high, despite an engineer already having been booked in to repair the fault. "He wrote that down even though it was repaired in front of him," said the restaurant worker. "[Mr Kalam] has been serving the local area for over 20 years and it’s the first time anything like this has happened. Before this rating, I think the lowest score he ever had was a three, and it was almost always four or five."

Lion Hotel

Address: Llansantffraid-ym-Mechain, Powys

Business type: Hotel

Date of inspection: March 19, 2024

Hygienic food handling: Improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

According to the inspection findings, first reported by the Powys County Times, the premises had "dirt and grease build-up on surfaces, leaving them greasy to the touch, and food splatters on cupboard doors and equipment". The report added: “The floor area to the side of the fryer in the kitchen had a thick build-up of fallen chips and grease, and the area to the side of the range had a thick build-up of grease, dirt and food debris. The level of cleanliness found were so poor that it would be difficult to spot any signs of pest activity.”

What the business says:

In a statement the hotel said: "We at the Lion Hotel are shocked that a rating of zero has been published and we would like to assure the public that we are compliant with all aspects of food hygiene and safety. A visit by Powys officials on May 11 confirmed this. We do not understand why a rating was not issued following that visit. In relation to the original visit, there were examples of learning which we have taken on board and immediately carried out necessary works.

"We were unhappy with officers' approach and findings during that visit and the only option was to go through the appeals process, which we did. The appeals process was not carried out correctly and has left us without a right to reply. The statutory guidelines are very clear and they are there to give ourselves a way to explain to our customers what actions have been taken to improve standards within our property since our inspection and to explain of any unusual circumstances at the premises during the time of inspection. This has led us to make an official complaint to the authority. As yet this has not been resolved.

"We are very proud of the food and service at the Lion Hotel and we have two other properties that currently carry a food hygiene rating of five, so the public can visit the property with confidence. We have an open door policy and any member of the public that wishes to visit our kitchen, we would welcome this."

Goat Hotel

Address: Llanfair Caereinion, Welshpool, Powys

Business type: Hotel

Date of inspection: February 7, 2024

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

According to the inspection report, the environmental health team found “dead mice, mouse droppings and gnawed food" in the kitchen. Mouse droppings were also seen in the vegetable storage area, while the trunking of the beer lines pipework "was in a greasy, dirty condition". Out of date food in the kitchen included cheese, ham, sour cream, vegetables and custard, said the report, which was first reported by the Powys County Times.

What the business says:

The hotel's owners, Alyson and Richard Argument, said: “Following the inspection, we initiated a brief closure of our kitchen to allow us time to address the items raised. We worked with a specialist to resolve the pest issue, completed a deep clean and refreshed our processes. We are proud to say that we have now reopened the kitchen, with a view to being reassessed in the near future. We have been overwhelmed by the response from the local community. We would like to send a heartfelt thank you to our staff, customers and fellow local businesses for their support during the closure and their warm welcome as we returned to normal service.”

Mrs Argument added: "We have paid for a re-rating. That should be imminent. We have been here 40 years, so we are not spring chickens." Has the rating affected trade? "Not really," she replied. "We are still keeping busy. This is a farming area. People are used to far worse problems than we had."

Cafe Sunrise

Address: 94 Salisbury Road, Cathays, Cardiff

Business type: Cafe

Date of inspection: November 1, 2023

Hygienic food handling: Improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

What the business says:

The owner of the cafe, who did not wish to be named, said: "I've been here for 17 years. I used to have five stars and I feel like for no reason at all they've given me a zero. Out of principle, I'm not going to pay the £180 for a quick reinspection. My business is not a zero. My kids eat here. Would you feed your kids something that was not right? Would you have something dirty in your kitchen? No, you don't. Of course, kitchens are not museum pieces. It is a working kitchen.

"One of the inspectors told me there was too much clutter in the kitchen. I cleared it but then a different person came and said there was still too much clutter, even though I'd cleared 90% of it. It was stuff I needed maybe not all the time, but some of the time." Asked for examples, he replied: "Things like big pans. You see, I used to do more cooking but now I only do a couple of dishes, a couple of sandwiches. My kitchen is tiny so the inspection used to last a maximum of one hour but last time there were two people who stayed here for four hours, as if they were looking for something. There was a gap at the bottom of my front door that they were saying was a rodent risk. But there were no rodents. It is all sealed now.

"I was thinking of closing the place because I was so fed up. It's hard enough for us at the moment. I work seven days a week and I've got family to look after. For now I'm going to stay open but God knows for how long. The old inspector was a pleasure to deal with — you used to learn from him. These new people... My blood is boiling now that you've reminded me of this."

Abo Alabed

Address: 131 Clifton Street, Adamsdown, Cardiff

Business type: Convenience shop and butcher's

Date of inspection: March 12, 2024

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

What the business says:

Abo Alabed staff show WalesOnline its food hygiene procedures booklet
Abo Alabed staff show WalesOnline its food hygiene procedures booklet -Credit:Conor Gogarty

The owner of the shop, who did not wish to be named, said: "This shop is the cleanest in Cardiff. It's a serious business and a busy shop. The inspector keeps coming here. Before this one it was two months before. She should come once a year. Our food hygiene booklet is full, we fill everything in, but they still give a zero. I don't know why. She said the mouse is the most important thing but we have never had a mouse. Why does she think there is one? I don't know."

The Abo Alabed owner showed our reporter a booklet with a record of pest control visits to back up his claim that the site is mouse-free. In a room used for hand-washing and storage, a new wall costing £6,500 has been put in on the instruction of the inspector, though the owner claimed: "There was nothing wrong with the last one." He added that the rating has not affected business because the shop has been going for 12 years and it has the trust of its customers.

Ha Long Bay Mini Mart

Address: 157 Commercial Road, Newport

Business type: Grocery shop

Date of inspection: June 28, 2023

Hygienic food handling: Improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Urgent improvement necessary

What the business says:

When we called the shop and gave an opportunity to comment on the rating, the owner said: "It's not important to me. I'm doing okay, I don't care." He then hung up.

Carlisle Bakery

Address: 16 - 18 Splott Road, Splott, Cardiff

Business type: Bakery

Date of inspection: February 12, 2024

Hygienic food handling: Urgent improvement necessary

Cleanliness and condition of facilities and building: Urgent improvement necessary

Management of food safety: Urgent improvement necessary

What the business says:

A spokeswoman for the bakery said it had been closed since February and that structural work had since taken place. The business is yet to have a reinspection because the owner has been experiencing health issues, she added.

Banana

Address: 148 - 150 North Road, Gabalfa, Cardiff

Business type: Restaurant

Date of inspection: March 27, 2024

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

What the business says:

An employee of the takeaway said the rating was due to "minor issues" which have since been resolved.

Windsor Hotel & Bar

Address: 6 Windsor Place, Cardiff Road, Merthyr Vale, Merthyr Tydfil

Business type: Pub

Date of inspection: December 21, 2023

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Generally satisfactory

Management of food safety: Urgent improvement necessary

AGE Pantry Partnership (based at Windsor Hotel & Bar)

Address: 6 Windsor Place, Cardiff Road, Merthyr Vale, Merthyr Tydfil

Business type: Community pantry

Date of inspection: August 4, 2023

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

What the hotel says:

Both the Windsor Hotel itself and the AGE community pantry based in the same building received a score of zero. The pantry sells fruit and vegetables, and has hosted events such as free lunches for elderly people. A spokeswoman for the hotel said she did not want to speak publicly about the reasons for the low ratings because "things get distorted", adding: "We've had enough hassle on social media. We've done everything we can do. We've lost so much business from the assumption that there is something wrong."

ODU's Restaurant

Address: 130 Clifton Street, Adamsdown, Cardiff

Business type: Restaurant

Date of inspection: February 6, 2024

Hygienic food handling: Urgent improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Urgent improvement necessary

Vale of Glamorgan Inn

Address: 53 High Street, Cowbridge, Vale Of Glamorgan

Business type: Pub

Date of inspection: January 18, 2024

Hygienic food handling: Improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

Greenmeadow Bakery

Address: 4 Greenmeadow Square, Cwmbran, Torfaen

Business type: Bakery

Date of inspection: January 5, 2024

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Urgent improvement necessary

Shampan

Address: Quay Street, Cardigan, Ceredigion

Business type: Restaurant on boat

Date of inspection: November 13, 2023

Hygienic food handling: Improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

Asia Market

Address: 40 St Helens Road, Sandfields, Swansea

Business type: Grocery shop

Date of inspection: November 22, 2023

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Improvement necessary

Management of food safety: Major improvement necessary

Wheelwright Arms

Address: Erwood, Builth Wells, Powys

Business type: Pub

Date of inspection: April 10, 2024

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Improvement necessary

Management of food safety: Major improvement necessary

Nixon Farms raw meat cutting room

Address: Cwmbach Llechryd, Builth Wells, Powys

Business type: Supplier

Date of inspection: November 27, 2023

Hygienic food handling: Urgent improvement necessary

Cleanliness and condition of facilities and building: Urgent improvement necessary

Management of food safety: Urgent improvement necessary

Fallows

Address: 1 Fallowfield Drive, Newport

Business type: Convenience shop

Date of inspection: March 28, 2024

Hygienic food handling: Improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

ECO Food Service Ltd

Address: Unit 5 Factory Road, Newport

Business type: Wholesaler of meat and seafood

Date of inspection: June 7, 2023

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Improvement necessary

Management of food safety: Urgent improvement necessary

B & E Stores

Address: 10 - 12, Cardiff Road, Newport

Business type: Convenience shop

Date of inspection: July 5, 2023

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

Yemeni Crown

Address: 3 Meteor Street, Adamsdown, Cardiff

Business type: Restaurant

Date of inspection: October 10, 2023

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Improvement necessary

Management of food safety: Major improvement necessary

Ollies

Address: 23a Castle Street, Tredegar, Blaenau Gwent

Business type: Baguette shop

Date of inspection: March 5, 2024

Hygienic food handling: Improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

Goose's Grill

Address: Unit 1 Riverside Works, Glandwr Industrial Estate, Aberbeeg, Abertillery, Blaenau Gwent

Business type: Restaurant

Date of inspection: April 28, 2023

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Improvement necessary

Management of food safety: Major improvement necessary

Europa Cafe

Address: 92 Commercial Street, Tredegar, Blaenau Gwent

Business type: Cafe

Date of inspection: June 28, 2023

Hygienic food handling: Improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Major improvement necessary

Today Shawarma

Address: 11 Clifton Street, Adamsdown, Cardiff

Business type: Restaurant

Date of inspection: December 14, 2023

Hygienic food handling: Major improvement necessary

Cleanliness and condition of facilities and building: Major improvement necessary

Management of food safety: Urgent improvement necessary