Retailer to introduce self-service check-outs, home delivery & reduced delivery times

One Stop is introducing self-service check-outs <i>(Image: One Stop)</i>
One Stop is introducing self-service check-outs (Image: One Stop)

One Stop has announced it is the latest retail giant to replace check-out staff with self-service check-outs.

This is not the only change the chain of convenience stores is welcoming, including home delivery service, reduced delivery times, and an increased product range.

One Stop is doubling its home delivery range with over 2500 products now available online with its integrated Deliverect software.

The software also allows One Stop to update its stock availability on its delivery partners' platforms, Deliveroo, Uber Eats and Just Eat, at a greater speed, and with all of their online orders picked in-store, this is a key tool to further improve their order accuracy.

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The increased range will initially be rolled out to 600 company-owned stores that offer home delivery.

Tim Josephs, Head of Online for One Stop, said: “Deliverect will give stores a simplified process to manage multiple delivery partner services within their store. It allows us to manage more tasks centrally, helping to save time for our store colleagues and franchisees while improving the service we offer customers.

“Order picking will become more efficient, menu availability can be managed more effectively, and we can generate menus all in one place.

“Deliverect will also give us greater insight into each store, allowing us to continually improve our offer and individual store performance.”

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One Stop has also recently installed self-service checkouts in 58 of their company-owned stores, with another 80 shops planned for early 2023, including some Franchise stores.

During the initial self-service trial, One Stop has seen reduced queuing times and an improved customer satisfaction.

The trial continues to offer customers a choice of how they would like to pay when shopping in store, with a colleague available to help.

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A One Stop shop opened recently in Durham last month, by well-known siblings, The Wilson Brothers.

Daniel and Craig have opened their 18th store at 1-3 Grove Road, Brandon, Durham, today (Friday, December 2 2022).

The Wilson’s new store will provide the local area with a refitted 2,000 sq ft shop filled with fresh produce, frozen essentials, ‘Own Label’ products, including the new ‘Selected by Tesco’ range and a host of ‘food to go’ vending services.