Roku warns millions over 'real problem' and urges them to make 'move'

Roku has warned millions over a common Wi-Fi mistake that’s ruining their connection speed. Your Roku device too close to your router can actually make the connection worse too, the entertainment service and provider has warned.

Placement of your router is key for any Wi-Fi connected gadgets and your TV itself could be the main culprit. "If your TV is located between the Roku device and the router, try moving the Roku device to a location where the TV is not blocking the wireless signal," Roku recommends.

It says: "Cordless phones, microwave ovens, or other wireless devices near your router can cause wireless interference that may effect the quality of your network connection. Move any such device away from your wireless router. Visit the website of your internet service provider, or ISP (usually your cable or phone company), or contact them directly to inquire about any outages or connectivity-related issues. You should also confirm that your internet package provides speeds fast enough for streaming."

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An Ethernet cable is much more reliable as it won't suffer the same kind of problems that Wi-Fi does. So if you have a Roku device with an Ethernet jack, this might be worth a try. It adds: "Ethernet may be a temporary solution to verify that the wireless connection is your real problem."

It goes on to state: "Devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. Temporarily stop using any such device and check if that makes a difference. You may need to reduce usage of other network devices when using your Roku device."

It also urges you to eliminate obstructions and move closer. It says: "Moving your Roku device and router closer to each other will strengthen the wireless signal. If this is not an ideal long-term solution, at least try moving the devices closer temporarily to verify the signal strength is the problem. Sometimes moving each device even a short distance may make a difference.

"Install both devices where there are fewer objects and walls between them. If your router or Roku device is inside a cabinet, we recommend taking it out. Reducing the number of obstructions will improve the signal strength."

You can also adjust router antennas and try an elevated location, it adds.