Royal Surrey hospital declares critical incident and cancels appointments over system failure

-Credit: (Image: ADRIAN DENNIS/AFP via Getty Images)
-Credit: (Image: ADRIAN DENNIS/AFP via Getty Images)


Royal Surrey Hospital has declared critical incident this afternoon (18 June) due to a key system failing. . The failure has hit cancer units in Guildford and Redhill and some patients have had appointments cancelled as a result. Teams at the Royal Surrey County Hospital are understood to be working to fix the issue.

It appears the incident is stull ongoing today (19 June). The trust said it has identified that the problem is caused by a "telecoms issue" and they are working with their external provider to resolve this as soon as possible.

A spokesperson for the Royal Surrey NHS Foundation Trust confirmed yesterday: “This afternoon (June 18) we have declared a critical incident in our Radiotherapy Department due to the loss of our operating system. This is impacting both the Cancer Centre at Royal Surrey County Hospital and the unit we operate at Redhill.”

The Trust continued: “Our teams are working hard to fix the issue but unfortunately we have had to cancel a number of planned appointments. All patients affected have been contacted and will have their appointments rescheduled as soon as possible. We apologise for the disruption.”

The Trust clarified that patients who have not been contacted should attend their appointments as usual. Anybody who is concerned about their treatment should contact the radiotherapy department on 01483 406 600.

The NHS defines a critical incident as any localised incident where the level of disruption results in the organisation temporarily or permanently losing its ability to deliver critical services, patients may have been harmed or the environment is not safe, requiring special measures and support from other agencies, to restore normal operating functions.

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