Yahoo News Ryanair customers unable to check-in online after company’s website crashes
Ryanair customers trying to check-in online were left frustrated after the website crashed.
Customers trying to log in to the website were met with a landing page informing them that the site was “down for maintenance.”
The airline confirmed that there was a brief server issue however the website is back up and running normally.
Customers took to social media to complain about being unable to check in.
One customer, claimed he was charged £55 as he was unable to check-in before his flight.
@Ryanair trying to book a case on but due to site being down I can't... our flights at 6am what can I do?
— Savanna Daly (@DalySavanna) November 19, 2018
@Ryanair Any chance of you sorting out your website and app? Surely you can’t be charging a check in fee tomorrow!😡 pic.twitter.com/Rvw2nAHj3N
— Dorian Jones (@dorianlj10) November 19, 2018
@Ryanair great work, £55 fee for not checking in online... website crashes, app down and no way to check-in... safe to say i WILL NOT be paying upon check-in tomorrow if you try and charge me for it!!
— Ryan (@RyanRolph_Tryka) November 19, 2018
Earlier today, the airline launched its Black Friday deals with flights costing as little as £5 each way.
Earlier this month the comapny shut down its website for 12 hours as part of a "systems upgrade."
Emails and texts were sent to all customers flying on Wednesday or Thursday to advise them to check-in ahead of the upgrade.
The website outage comes as Facebook Messenger also crashed on Monday evening.
Thousands of frustrated users in the US and across the Europe complained they were affected by the issue.
