Ryanair, Easyjet, British Airways passengers owed £520 but 'need to contact airline themselves'

Holidaymakers could be owed £520 if their British Airways or easyJet flight is delayed. Passengers are entitled to compensation of up to £520 if their flights are delayed by more than three hours, but they must contact the airlines themselves to file a claim.

Which? Rocio Concha said: “While airlines already have a legal responsibility to inform passengers of their rights to compensation and assistance when things go wrong, too often we hear that this is not taking place.

“That this case needs to be brought at all once again exposes the UK’s feeble passenger rights protections.” The country's two busiest airports have seen British Airways and easyJet grounding flights on Monday (July 8) amid air traffic strikes.

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One passenger, Tom McCarthy, wrote on X : “To make us sit on a plane for 3 hours to then cancel the flight and give us zero alternatives is an absolute disgrace! Family holiday cancelled, now no doubt I will have to fight tooth and nail for my money back and compensation!”

At least 10,000 passengers on easyJet and British Airways will be affected by travel chaos as the airlines issue apologies to their passengers. Easyjet said: “We’re sorry that your flight has been cancelled. This is due to air traffic control restrictions.

"The disruption to your flight is outside of our control and is considered to be an extraordinary circumstance.” Ryanair, Europe’s biggest budget airline, Ryanair, made no UK cancellation and has condemned what it calls “unacceptable” delays due to “repeated air-traffic control staff shortages across Europe”.

In a statement on its website it apologised to passengers for “the excessive flight delays caused by European ATC staff shortages today Monday 8 Jul which are affecting all European airlines." It said: “ATC services, which have had the benefit of no French ATC strike disruption this summer, continue to underperform (despite flight volumes being 5 per cent behind 2019 levels) with repeated ‘staff shortages’.”