Ryanair fine couple £119 and told 'pay or don't fly' despite approved bags

A couple were left fuming after Ryanair told them to 'pay or don't fly' despite buying airline 'approved bags'.

David C and his wife were flying from Palma Majorca Airport, Spain to Manchester, when they claim the budget airline slapped them with a €140 luggage fine.

The couple ,who had just enjoyed a stress free holiday, were shocked when disgruntled Ryanair staff told them they'd have to pay extra even although they had already forked out for special compliant bags to save charges the airport.

"We were asked to step out of the line and place one of our new Coolife, compliant, 9kg, 20cm bags into the metal measuring frame," said David. The gate agent then told the couple that their bags were too big.

The partners, from Cheshire, were told they would have to pay €70.00 (£59.65) per bag - the member of staff suggesting they'd pay as the couple "probably want to be on the flight", reports the Mirror.

According to David, the staff member added: "Nineteen years in the business and I know when a bag is oversized. I can see it from a mile away... Pay or don't fly."

David, who had taken the bag through Manchester Airport at the start of their holidays with no issue, called the comments "stressful and totally unnecessary."

He continued: "We had no choice as the flight was closing at this stage but to hand them a debit card and pay €140.00. I have never felt so intimidated. It spoilt our day."

To add insult to injury, the couple had noticed a Ryanair crew member arguing with another couple who had suitcases with an extendable middle part, meaning it didn't fit into the airline's bag checker.

After taking some clothes out of the bags and holding the garments in their arms, the other duo breezed onto the plane without question.

Once on the plane and in the air, the crew announced how there were no trolleys on board, which meant that for the duration of the flight there would be no food, drinks or even water. David even mentioned how one passenger, who was suffering with a headache, was given water from a sink in one of the plane's toilets.

"I'll do everything I can to avoid Ryanair in the future," David said.

A spokesperson for Ryanair said: “These passengers booked a priority fare for this flight from Palma to Manchester (24 May), which allowed each of them to carry a small personal bag and a 10kg cabin bag onboard. As their cabin bags exceeded the permitted size, they were correctly charged a standard gate baggage fee of €69.99 by the third-party gate agent at Palma Airport to place their oversized bags in the hold.”

Whether there is a difference in the restrictions across airports remains unclear, but David certainly felt like this was the case. "Their attitude suggests that we need them more than they need us... Unsuspecting customers should be forewarned and book elsewhere, if they can," David concluded.

Ryanair's cabin luggage policy is as follows:

"All our fares include one small personal bag which can be brought on board, such as a handbag or laptop bag (40x20x25cm), which must fit under the seat in front of you. If you need additional baggage allowance, there are various options available to you.

1: Cabin Baggage:

Priority & 2 Cabin Bags:

This allows you to carry a small personal bag (40x20x25cm), which must fit under the seat in front of you and a 10kg bag (55x40x20cm) onboard, to be stored in the overhead locker. It also allows you to board the plane first using the Priority Boarding queue at the gate."

The bag bought by David was a COOLIFE Cabin Suitcase 55X40X20cm from Amazon, advertised as 'Ryanair approved' and supported by many reviews from customers using the bag on Ryanair flights.

COOLIFE have been contacted for comment.

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