A video posted online showed a white man spewing racist verbal abuse toward an elderly black woman sitting in the same row and demanding she move.
Flight attendants did not remove the man from the plane, but the woman appeared to move to a different seat.
LONDON (AP) — Ryanair has faced criticism after a video posted online apparently showed the airline's crew failing to take action to remove a passenger who launched a racist tirade against a fellow traveler.
The video, uploaded to social media by Briton David Lawrence, showed a man hurling racist insults at an elderly black woman sitting in the same row and demanding she move seats onboard a flight from Barcelona to London on Friday.
It wasn't clear what had prompted the quarrel. Lawrence told ITV the man abused both the woman and her daughter, but flight attendants failed to eject him from the flight.
The budget airline tweeted Sunday that it had seen the footage and reported the incident to police. It didn't provide further comment.
Statement: We are aware of this video and have reported this matter to Essex Police
People on Twitter blasted the company's response.
Do people really need training to understand that this is unacceptable? Isn't it obvious? Should have been reported to the captain, police called and ejected Tweet Embed:
How can I ever feel safe travelling on your planes knowing crew won’t step in when blatant racism is displayed? Tweet Embed:
Why didn't your staff call the police there and then when your woman passenger was clearly a victim of a hate crime perpetrated by the racist man? Why did your staff accommodate his bigotry instead of chucking him off the flight? That is unacceptable.
Some vowed to boycott the airline.
Poor lady. Never flying @Ryanair again, this is the final straw. Tweet Embed:
I agree! I’d rather pay double the price of a flight somewhere than fly with them again @Ryanair that’s the end of it for me.