Sainsbury's Bank charges driver £1,920 for car insurance after his death

James Rodger
·2-min read
The late driver's child has written into the Guardian newspaper, describing the heartbreaking ordeal they have gone through in the wake of his death.
-Credit: (Image: Reach Publishing Services Limited)


Sainsbury's Bank has come under fire after charging a late motorist for car insurance. The late driver's child has written into the Guardian newspaper, describing the heartbreaking ordeal they have gone through in the wake of his death.

The author wrote: "My dad FH passed away in July, and, since then, I have been trying to cancel his car insurance with Sainsbury’s Bank. I wrote to explain the situation, but it didn’t act on the letter or scan his interim death certificate.

"When I managed to speak to someone, in mid-September, it promised to cancel the policy and contact the underwriter to see if a refund could be backdated. But, instead of cancelling, I received a new one with his name amended to include “executor of” in the middle.

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"But, not to worry, the covering letter, addressed to Mr Executor Of, was pleased to confirm there would be no additional cost. Apart from the name change, all the personal details of this new policyholder were identical to my late dad’s.

"I still haven’t been able to cancel the policy. My dad’s premium was £1,920, so it is costing more than £5 a day, and we don’t even have the car any more." Sainsbury's has rushed to apologise after being approached by the national newspaper.

It wrote to the bereaved child to "say how sorry we are for your experience during this difficult time … It fell short of the usual high standards that our customers rightly expect, and our careline team is fully reviewing the case to make sure it does not happen again.”

The driver's child was told by the national newspaper that their dad’s policy has finally been cancelled and you have been refunded £1,111. The company also gave the author of the letter, which was published on the Guardian newspaper, £200 compensation.

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