Sainsbury's, Morrisons, Tesco, Asda drivers told 'contact bank' after visiting pump

James Rodger
·3-min read
Sainsbury's, Morrisons, Tesco, Asda drivers told 'contact bank' after visiting pump
-Credit: (Image: Reach Publishing Services Limited)


Sainsbury's, Morrisons, Tesco, Asda drivers have been told to pay at the kiosk if they're concerned about the £120 pre-authorisation charge. Motorists filling up with petrol or diesel at the pump have been told to "contact their bank" if they are concerned.

An Automated Fuel Dispenser (AFD) transaction is any payment authorization relating to a fuel transaction from an unattended pump; to begin an AFD transaction, you must select the Pay at Pump option, insert your card into the terminal and enter your PIN.

Sainsbury's explained: "The Pay@Pump facility allows our customers to pay for their fuel at the pump rather than going into the kiosk to pay. Only chip and pin enabled cards can be used. You'll collect Nectar points as you normally would for buying fuel but are unable to redeem points to pay for it.

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"Fuel cards, Maestro International cards, VISA Electron, coupons and vouchers are currently not accepted by the Pay@Pump terminals (Maestro UK is accepted)." The retailer added: "Although the ringfenced amount on a customer's card should be released at the point of completing the transaction, there are occasions that this may not happen as quickly as the customer expects. Mobile banking apps and online banking can sometimes take time to refresh and not provide the true real time information.

"If you are concerned in these circumstances, as a customer, you should contact your issuing bank for guidance as they are fully aware of the change and will be able to advise you." Morrisons added: "If you do not wish to pay the pre authorisation amount processed, please pay at the kiosk inside the petrol station where no pre authorisation payment will be applied.

"If you wish to pay at the pump, a pre authorisation payment will be taken automatically. We are unable to stop this pre authorisation." Asda said: "Under the new rules imposed by Visa and Mastercard last year, the pre-authorisation amount is changing from £1 to £99. Eventually, every pay-at-pump filling station in the UK will adopt the new system where, instead of £1, up to £99 will be temporarily held while you fill up your car. Once you’ve finished refuelling, the remainder of the unused funds will be released back to your account straight away, and you’ll only be charged for the value of the fuel you have taken."

"We accept all UK-registered chip and pin cards at our Pay at Pump stations, except for Visa Electron," Tesco said. "We accept the following fuel cards at our kiosks: fuelGenie, UK Fuels, Keyfuels (purple card only), Allstar."

It adds: "If your account balance is under £120, your card issuer should respond with the lower amount they'll allow, and the fuel pump screen will show the value you can fill up to. Some card issuers might not allow partial authorisations below £120. If this happens, please try another payment card."

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