Santander customers warned over 'aggressive demand' letters hitting doormats

Santander customers have received "aggressive" letters on doormat demanding "more information". Santander bank account holders and customers have reached out on social media to the high street banking giant, which is rivalled by the likes of HSBC UK, NatWest, Nationwide, Lloyds, Barclays and more.

" @santanderuk Had an aggressive letter today from you demanding more information. Information I gave when I opened the account but saying if I don't respond you will suspend my account WHY? I OPENED THE ACCOUNT IN THE QUEEN ST BRANCH CARDIFF" a Twitter/X user said.

Santander replied through its help account, writing: "We're sorry to hear this, Alun. We don't have access to customer accounts through social media I'm Afraid. Please give us a quick call on 0330 9 123 123. Our team will be happy to help with this."

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"I'm sorry it's not good enough I transfered my account from HSBC under recommendation from my husband it was all done in branch now your going to suspend my account if you don't get the information I gave you in branch. I'm not happy and sorry I transferred," they fumed.

"We're very sorry for the inconvenience caused. We hope our branch staff able to answer you queries to the best of their ability. Whilst we're unable to see customers records here, there is some information on our website which outlines how we may ask," Santander said.

The customer fumed: "So we went into your branch in cardiff there woukd seem to be No reason for the letter BUT we still got to fill it in and send it back why? No explanation just an aggressive letter threatening to stop my access to my money Why?"

"I'm afraid we can't confirm that here as we don't have access to customer details on this platform. We understand that you're frustrated about what happened, and if you would like to log a complaint with us, details can be found on our website," Santander said.

Santander added: "I'm sorry to hear that Alun. If you send us the full details to a colleague can pick this up and investigate further." The critic fumed: "Got to do online banking to use the link you sent me. We've been into the branch and they were useless."