Family heartbroken after Scots vets 'lose' dog's body before cremation

A Scots family were left heartbroken after a vet "lost" their dead dog before it was cremated.

Brooke Stewart's nightmare began when she took her family dog to VetsNow in Glasgow after it had began struggling with kidney disease on Sunday, June 30.

XL bully pup Mhia was put to sleep after vets decided nothing could be done for the three-year-old pooch..

Brooke, 18, was left devastated and returned to the vet the next day to sort out the final arrangements.

After being quoted for cremation, the family decided to arrange plans with another local vet in the area for a cheaper alternative. Brooke claims she informed VetsNow who told her Mhia's body was ready to be picked up - but by the time she got there the dog was gone, reports Glasgow Live.

When arriving to pick up the body, owner Brooke - who is also pregnant - claims she was taken into a side room where she was told by staff the dog's body had been "lost".

Brooke, from Motherwell, said: "I'm absolutely devastated, I've just lost my best friend and now wondering what the hell has happened. I went in on the Monday morning to make arrangements, and after visiting another vet I informed VetsNow that I would be taking Mhia's body for cremation who said that's 'absolutely fine, she's here'.

"When I got there I was taken into a room to be told 'Unfortunately we've lost your dog's body'."

Brooke said she was left 'disgusted' by the situation and the vets had treated her family with "no respect". The teenager said she was unable to comprehend how Mhia's body could have been misplaced despite having discussed arrangements with staff moments prior.

She explained: "How could they not know where my dog was? They said to me that they believed Mhia was picked up by their cremation service, meaning she had been cremated already without my knowledge."

Brooke claims staff later offered her a memorial stone as compensation, which she described as a "slap in the face". The teen decided to call CPC Cares who provide pet funeral arrangements for VetsNow - but Mhia had been cremated before could get to the Livingston base.

The family were given Mhia's ashes however, are now "questioning whether it's even her" as they didn't get to see her body beforehand. The family dog was Brooke's little brother's "best friend" and has been described as their "absolute everything".

When our sister title contacted VetsNow, they confirmed the incident was down to "honest miscommunication" and say they have since offered Brooke a refund. However, the soon-to-be mum is now warning others following her "painful experience".

A spokesperson for Vets Now said: "Vets Now Glasgow has comprehensive processes in place to ensure the care of all animals, both during their stay and after their passing.

"We are sorry for the miscommunication with the customer in this instance which was an honest mistake, and we have reimbursed her in full for our services.”

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