Severn Trent says sorry as North Staffordshire families get refunds

Dave Knapper

26 September 2024 at 8:52 am·1-min read

Families in North Staffordshire are receiving refunds on their water bills. Severn Trent is writing to households over water pressure issues which affected properties between August and September.

In a letter, the firm says water pressure breached the desired level with credits now being issued.

StokeonTrentLive had previously reported how Storm Lilian wreaked havoc in North Staffordshire last month which not only resulted in power cuts but also impacted water supply. At the time Severn Trent texted swathes of customers to warn of 'a loss of pressure or water supply'. At the time it was put down to 'an issue with the boosters' that pump water around the area.

READ: Woman 'critically injured' in North Staffordshire smash | Police, paramedics and firefighters were called to the scene

READ: Stokie spirit hits new heights to fix OAP's house hit by lightning | Tradespeople have been working for free on the property while thousands has been raised

The stormy weather over the weekend also saw issues with the pumps again leading to problems around supply and pressure in postcodes including ST2, ST6, ST8, ST9, ST13 and ST18. Now letters have been dropping through the doors of some North Staffordshire households relating to issues between August 23 and September 11.

A letter to some families in the Moorlands states: "We are sorry to let you down when your pressure fell below seven metres. Automatic payments are identified through permanent water pressure loggers within our water distribution network and we have noted that your water pressure breached the criteria during this time. The Guaranteed Standards Scheme payment (£30) has been credited to your Seven Trent water services account in recognition of this service failure and will be shown on your next bill."

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