Six Flags Mexico Guests Stranded Nearly 250 Feet in the Air After Ride Gets Stuck During Storm

"Unfortunately, the storm intensified during the evacuation process, causing some uncomfortable moments for our visitors," the amusement park wrote in a statement

Amusement park visitors were stranded in the air when a storm suddenly hit.

Six Flags Mexico in Mexico City had to temporarily halt several rides and attractions on Aug. 18 when sudden rain hit the area. One of the rides affected was the Sky Screamer, also known as Supergirl Sky Flight, which lifts riders 242 feet into the air in a gondola.

In a video obtained by PEOPLE, one of the park visitors is seen sitting on the unmoving ride as the rain continues to pelt down. The video pans around the area and shows the other riders suspended mid-air while some clutch onto their safety bars.

Six Flags Mexico wrote in a statement obtained by people that the incident was caused by "sudden, intense rain" and the rides were stopped per the safety protocol.

"As part of this process, park staff followed the protocols established by the attraction manufacturer and all visitors were safely evacuated," the park wrote in the statement. "Unfortunately, the storm intensified during the evacuation process, causing some uncomfortable moments for our visitors."

According to the amusement park, all visitors were attended to by staff and no incidents were recorded.

"Sky Screamer resumed normal operations shortly after," the park continued to share, before noting that "the safety of our visitors and employees is our top priority."

Park visitor Omar Hernández Medrano recalled his experience in an interview with Fox, saying they "were stuck at the top for 10 minutes in heavy rain."

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The Six Flags website rates the Sky Screamer's thrill level as "maximum" and reports that it can go up to 40 miles per hour. "You’re sitting in a swing chair, dangling loose 24 stories up, getting hurled around in a 98-foot circle at nearly highway speeds — talk about airtime. All you’re going to feel is air, with your feet dangling in the sky and hair blowing in the wind," reads the description.

Weather25 states there was patchy rain in Mexico City on the day of the incident with .74 inches of precipitation. It was a warm and humid day with a high of 74 degrees Fahrenheit and 74.8 percent humidity, with winds of four miles per hour.

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