Sky 'closing' channels for thousands of TV customers and says 'you can cancel'

Sky is "closing" some channels for thousands of TV customers, it has warned. The telecoms provider and TV company, which has thousands of subscribers up and down the country, is closing channels for good this week in a major blow for some.

Sky explained on its website: "We’re changing how we deliver our TV services. This means if you have an SD box, you'll need to upgrade to continue watching Sky channels. In May, you'll lose access to Sky Sports channels, Sky Cinema channels and the MUTV channel.

"Without the upgrade, any subscriptions you have to these channels will be cancelled." Sky added: "Want to cancel your subscriptions? You can do this without early termination charges. Or, you can continue watching without the channels above.

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"From June, you'll start to lose access to all Sky channels." To check if your Sky box is affected, select channel 101 on your remote. If you see BBC One HD, you're not affected. If you see BBC One in SD, you are and you'll need to upgrade your Sky box.

Press Services on your Sky remote, press 4 then 5 and then check the version number. The affected boxes are Digiboxes 4F01 to 4F08 (Amstrad), 4E01 to 4E05 (Grundig) and 9F01 to 9F08 and 9F0A (Pace) as well as 0F01 to 0F05 (Panasonic) and 4E06 to 4E08 (Thomson)

Sky+ boxes 4F2001 to 4F2006 (Amstrad), 4F2101 to 4F2118 and 9F2101 to 9F2137 (Amstrad or Pace), 9F2001 to 9F2024, PVR2, 9F2201 to 9F2235, 9F2301 to 9F2339 (Pace) and are also impacted. 4E2101 to 4E2141 (Thomson). Sky TV customers can upgrade to Sky Q at no extra cost, the company says.

You can upgrade online, or call 0333 759 5121. Sky said: "We'd advise doing this as soon as possible to avoid long wait times. Your new box will be installed by one of our engineers on a date that suits you. You can then access all of the Sky channels in your Sky TV package."