Snapchat update slammed by users who say the redesigned app is far harder to use

Aatif Sulleyman
A Snapchat logo is seen through broken glass in this illustration picture, May 11, 2017: REUTERS/Dado Ruvic

Snapchat’s major new update hasn’t gone down well with users, and the app is now being bombarded with negative reviews.

The company has made several dramatic changes, which have left fans confused and frustrated.

Unfortunately for Snapchat, they’re not being shy about how they feel.

83 per cent (1,941) of user reviews for the update on Apple’s App Store are very poor, giving it either one or two stars out of five, according to data from mobile analytics firm Sensor Tower, reported in TechCrunch.

The data also indicates that just 391 of the reviews give the update three, four or five stars.

Users have said they’re struggling to find their favourite features, and that the app has become more confusing.

One of the biggest criticisms surrounds the redesign of the old Stories page, which you used to be able to access by swiping left on the main camera screen.

You now have to swipe right on the camera screen to access your friends’ Stories, which are mixed in with regular messages.

On the opposite side of the camera screen – where Stories used to be – is the new Discover page, which shows Stories from publishers and creators.

Snapchat’s Support team, meanwhile, has been busy responding to complaints from users on Twitter.

“It’s not possible to revert to a previous version of Snapchat, but we’re happy to answer any questions you have about the new layout,” it wrote in a reply to a user this morning.

Several other tweets from the account have attempted to make it easier for people to use the new version of the app.

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