'I spent £105 on a Booking.com pad described as a rat's nest.. and it didn't even exist'

No caption
-Credit: (Image: No credit)


A  guest who booked a 'large family home' to rest his head after a friends wedding was stunned to discover the property had been sold... two years earlier.

John Yates shelled out £105 for a one-night stay at the pad, in pricey Clitheroe. It had been advertised on Booking.com as a "large family house".

He managed to get a last minute deal just four days before his pal tied the knot, on May 18. But when he tried to call the owners to organise his arrival, the 46-year-old couldn't' believe it.

John was told the property had been sold two years earlier. He was then forced to spend an additional £150 on a last minute hotel - and claims he's still awaiting a refund for the non-existent booking.

READ MORE

John, who works for Sainsbury's and lives in Darwen,, said: "I rang the gentleman a couple days before and he said he'd sold the property two years ago. The owner says he keeps ringing Booking.com but they won't take it off [the site]."

John had intended to stay at the residence with his girlfriend, Katherine Fearnhead, 46, who is a dementia nurse.

"She was panicking," he said. "I had to pay for another hotel last minute."

No caption
"I rang the gentleman a couple days before and he said he'd sold the property two years ago" -Credit:No credit

John says he forked out £150 for a late booking at the Foxfields Country Hotel, in Clitheroe, and claims he's yet to receive a refund for the £105 he spent on the house. When booking, John had failed to notice a string of poor online reviews.

The six reviews on the property - left between December 2022 and July 2023 - all gave a one-star rating. In them, the property was described as a rat's nest, mouldy and filthy with "sticky messes" on the mattresses.

"I didn't see the reviews, it would have changed my mind," John said, adding: "If I had turned up, I would have been in a right mess."

John said he had been blase about his research because he knew the pair would not be spending much time at the property. He said: "It was a good price for the two of us and we would be out until two in the morning anyway."

One Booking.com review left by a user also called John, on 20 July 2023, said they had turned up at the property to find a family living there. Though he described the wedding at nearby Hobbit Hill as "a brilliant time", John says he would always check his accommodation reviews in future.

He said: "Normally I do check the reviews and always will do in future."

A spokesperson for Booking.com said: "Accommodation providers are able to manage their room availability via our online system, and are responsible for ensuring all information is up to date, and while we investigate further we have suspended reservations at this property."

Attempts have been made to contact the owner of the Booking.com property.