Some StarHub users face 4G and 5G mobile data outage, 3G not affected

·1-min read
Singapore- May 1, 2017: Sign of StarHub along the Orchard Road. StarHub Ltd is one of the three major telcos in Singapore.
Sign of StarHub. (PHOTO: Getty Images)

UPDATE: StarHub updated its Facebook post on early Tuesday morning (19 April) saying that all affected services have been fully restored. It added, "Some customers may experience temporary data interference, and we recommend they restart their devices to refresh data connection. We are sorry for the inconvenience caused, and would like to thank our customers for their patience and understanding."

SINGAPORE — StarHub on Monday night (18 April) said that it is investigating incidences of 4G and 5G mobile data service outages for some of its users.

In a Facebook post, the telecoms operator said it was aware of the issue, and that 3G services are not impacted.

"In the meantime, we recommend affected customers who are at home to connect your devices to WiFi for better data access. We will provide another update as soon as possible," StarHub added.

However, some Facebook users have commented in response to the post that other StarHub services were allegedly impacted, including its 3G services.

User Melvin Emmanuel Chan alleged that a customer service officer said the whole of StarHub's network is down, including its fibre internet and TV services.

Another user Daryl Lee wrote, "I don’t even have any signal at all. I can’t even make a phone call!"

There were over 1,500 reports of outages on StarHub's services at 9.48pm, according to the downdetector website. As at 10.33pm, there were over 2,000 reports.

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