'Stressed' Facebook moderator dies of heart-attack after viewing hundreds of child abuse videos

File photo dated 25/03/18 of the logo of social networking site Facebook displayed on a smartphone. Facebook has introduced a quality measurement tool to track content posted to its News Feed in its latest attempt to cut down on removing bad content from its platform.
A moderator scouring Facebook was subjected to hundreds if child abuse videos and other horrific content (GETTY)

A Facebook moderator died of a heart attack after being subjected to hundreds of horrific videos on the social media site.

Keith Utley, 42, worked the overnight shift at a Facebook content moderation site in Tampa, FL, operated by Cognizant, a professional service contractor.

But the company had fallen short of accuracy targets relating to banning offensive content on the platform.

Facebook now has 30,000 global employees enforcing safety and security on content posted to the site (GETTY)
Facebook now has 30,000 global employees enforcing safety and security on content posted to the site (GETTY)

Mr Utley had spoken out about how the grotesque videos were affecting his mental health as he was struggling with the content he was seen.

On March 9, 2018, Mr Utley died of a heart attack sat his desk.

Co-workers noticed that he was unwell when they saw him sliding out of his chair.

Binary code, ones and zeros in a 1970 dot matrix font on a computer screen. An infinity and lens bokeh effect applied.
A recent expose by a group of ex-Facebook employees claimed the stressful conditions that workers endured (GETTY)

Two colleagues performed CPR, but no defibrillator was available in the building. A manager called for an ambulance.

Mr Utley died in Hospital but the exact circumstances of his death have not been released.

By the time paramedics arrived, one worker said that Keith had already begun to turn blue.

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Speaking to moderators at the company, The Verge heard how Mr Utley faced 'relentless pressure' from bosses to enforce community rules.

One of the other employees said: “The stress they put on him — it’s unworldly. I did a lot of coaching.

"I spent some time talking with him about things he was having issues seeing. And he was always worried about getting fired.”

Employees at Cognizant told of the daily stress as the company failed to reach accuracy targets set by Facebook (Flickr)
Employees at Cognizant told of the daily stress as the company failed to reach accuracy targets set by Facebook (Flickr)

Another said that managers at the site had instructed employees not to discuss the death.

The employee said: "Everyone at leadership was telling people he was fine.

"They wanted to play it down. I think they were worried about people quitting with the emotional impact it would have."

The Verge also hear how employees at Cognizant alleged the company was “a sweatshop in America”.

One worker allegedly threatened to “shoot up the building” in a group chat, while another made a video of himself issuing death threats to his boss.

Facebook unveiled measures to contract around 30,000 cyber-security employees around the world to scour the site and uphold security..

But in January, a group of ex-Facebook employees accused the company of having a ‘cult-like’ workplace culture.