Swindon Asda to make improvements after family's 'hellish' experience is revealed

·2-min read
Swindon Asda to make improvements after family's 'hellish' experience is revealed
Swindon Asda to make improvements after family's 'hellish' experience is revealed

A Swindon supermarket is alleged to have made improvements after parents of a child with a rare condition described their shopping experience as 'hellish'.

Hayley and Dave Clarke were dismayed when they tried to take their daughter, Addy, 6, who uses a wheelchair, to Asda's Haydon Wick store only to discover the store's wheelchair trollies were missing and staff were less-than-helpful.

Read: Parents of child with rare condition reveal 'hellish' experience in Swindon Asda

After posting their frustrations on a Facebook page dedicated to documenting Addy's journey with an extremely rare regressive brain disease called Batten's Disease, which she was diagnosed with in 2020, the parents received an outpouring of support.

South Swindon MP Robert Buckland and local disability group Mums on a Mission offered support and now the chain has admitted that it needs to do more, and has allegedly already started putting steps in place to improve things.

Swindon Advertiser: Addy with dad Dave
Swindon Advertiser: Addy with dad Dave

Addy with dad Dave

In an update provided on Addy's Facebook page, the parents said that Asda told them it had ordered new equipment including wheelchairs and wheelchair trolley attachments.

"After last week's 'episode' with Asda, we decided to do something about it, stand up for those affected by disabilities and act against inequality in Swindon.

"We contacted Mums on a Mission - Swindon, Swindon Advertiser, Justin Tomlinson MP and Rt Hon Robert Buckland QC MP; to see what could be done about it.

"As a team, we managed to get a response from Asda to say that they have ordered more wheelchairs, wheelchair trolley attachments, and have a special location in the store for them."

Dave and Hayley have been told by the supermarket that all of this will be sorted within the next month

"Hopefully this will become a much more accessible friendly environment that truly is equal for all those who wish to shop there. We'll keep a watchful eye to see if these actually appear," they added.

Swindon Advertiser: Mum Hayley with Addy
Swindon Advertiser: Mum Hayley with Addy

Mum Hayley with Addy Children with Batten's Disease suffer gradually worsening seizures and lose their sight and motor skills. The family was told Addy could die before her 10th birthday.

Addy's sight is deteriorating and she now relies on a wheelchair to get around. This is why her parents say going to the supermarket is something she enjoyed.

"These normal experiences are so important to her. Whilst we have the time with her, we enjoy doing life together with her," Dave added.

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