Taylor Swift tour ticket sales cancelled by Ticketmaster due to ‘extraordinarily high demands’

Taylor Swift’s fans left disappointed due to cancelled ticket sales (Kevin Winter/Getty)
Taylor Swift’s fans left disappointed due to cancelled ticket sales (Kevin Winter/Getty)

Ticketmaster has cancelled ticket sales for the US leg of Taylor Swift’s tour after not being able to meet the “extraordinarily high demands”.

General ticket sales for the singer’s Eras Tour, her first in five years, were set to open on Friday morning (November 18), but Ticketmaster tweeted on Thursday evening that their insufficient remaining ticket inventory couldn’t meet demand.

In a statement on Thursday, Ticketmaster said that a record 3.5 million people had registered as verified fans.

The company had planned to invite 1.5 million of them to participate in the sale for all 52 show dates, including the 47 sold by Ticketmaster.

The other two million would be placed on a waiting list.

However, due to attacks by "bots" - automated software requests - and demand from those who had not previously registered, the system was forced to shut down.

“The staggering number of bot attacks as well as fans who didn’t have invite codes drove unprecedented traffic on our site...” Ticketmaster said.

"Never before has a Verified Fan on sale sparked so much attention - or uninvited volume.”

The decision comes just days after the presale for the tour caused the site to crash, leaving fans disappointed.

Rapper and singer Stormzy took to Instagram to share a selfie with Swift at the MTV EMAs 2022 last week (Stormzy)
Rapper and singer Stormzy took to Instagram to share a selfie with Swift at the MTV EMAs 2022 last week (Stormzy)

The ticket company had previously pleaded with fans via their Twitter account to be patient as “millions” tried to buy tickets in the presale, causing “historically unprecedented demand”.

Fans have slammed the company for being ill-prepared during the presales for the tour, which opened on Tuesday.

They complained about waiting in online queues for up to eight hours, for tickets which cost between £41 and £377 each.

Ticketmaster, which dominates the ticketing industry, regularly leaves fans and artists frustrated by hidden fees, soaring costs, and limited ticket availability due to presales.

Taylor Swift - In pictures

(Getty Imges for MTV)
(Getty Imges for MTV)
Taylor Swift performs onstage during the 2017 DIRECTV NOW Super Saturday Night Concert at Club Nomadic (Getty Images)
Taylor Swift performs onstage during the 2017 DIRECTV NOW Super Saturday Night Concert at Club Nomadic (Getty Images)
(Getty Images)
(Getty Images)
Taylor Swift performs a medley at the 63rd annual Grammy Awards (AP)
Taylor Swift performs a medley at the 63rd annual Grammy Awards (AP)
Taylor Swift with her cat Meredith (Taylor Swift )
Taylor Swift with her cat Meredith (Taylor Swift )
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Gigi Hadid, Cara Delevingne and Taylor Swift take to the water slide for their 4th July celebrations (Cara Delevingne/Instagram)
Taylor Swift attends the premiere of
Taylor Swift attends the premiere of
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Kanye West jumps onstage after Taylor Swift wins the 'Best Female Video' award during the 2009 MTV Video Music Awards (Getty Images)
Feud: Taylor Swift and Katy Perry in 2010 (Getty Images )
Feud: Taylor Swift and Katy Perry in 2010 (Getty Images )
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Taylor Swift attends the 46th annual CMA Awards in 2012 at the Bridgestone Arena in Nashville, Tennessee (Getty Images)
Taylor Swift performs at the 2013 Victoria's Secret Fashion Show at Lexington Avenue Armory (Getty Images)
Taylor Swift performs at the 2013 Victoria's Secret Fashion Show at Lexington Avenue Armory (Getty Images)

Swift, who recently bagged four top gongs at the MTV Europe Music Awards, has not publicly commented on the matter. She will kick off her tour on March 18, 2023, in Glendale, Arizona, which ends in August.

Her latest album Midnights, released in October, had the biggest first week of album sales since Adele’s 30 was released last November.

It also was the most streamed album of the year in its opening week, with 72.5 million streams across the seven days.