Thomas Cook has apologised to a trainee accountant who was threatened with being thrown off a flight unless she covered up, because she was wearing a crop top.
Emily O’Connor, 21, said she was left “physically shaking” after an incident that involved a flight attendant refusing her a seat on her flight to Tenerife before she put on a jacket.
The 21-year-old from Birmingham was wearing a black crop top with orange trousers when she boarded the plane to and said she passed through check-in and security before anyone mentioned anything about her outfit.
But at the gate in Birmingham airport, the trouble began.
She claims she was repeatedly asked by cabin crew to cover up - first as she was boarding the plane, and subsequently by a group of the plane’s staff who surrounded her in her seat and claimed her outfit was “inappropriate”.
Accompanied by a photograph of her at the airport before the flight, Miss O’Connor wrote on Twitter: "Flying from Bham to Tenerife, Thomas Cook told me that they were going to remove me from the flight if I didn't ‘cover up’ as I was ‘causing offence’ and was ‘inappropriate’.
“They had four flight staff around me to get my luggage to take me off the plane.”
The trainee accountant added that when she refused to change what she was wearing, a manager went to get her bag in order to remove her from the flight.
I informed the staff that there is no “appropriate wear” policy stipulated online. I stood up on the flight and asked if anyone was offended, no-one said a word.— Emily O'Connor (@emroseoconnor) March 12, 2019
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She said: “A man then shouted ‘Shut up you pathetic woman.
"I was given a jacket by my cousin sitting at the front of the plane and they did not leave until I physically put it on.
"They made comments over the speaker about the situation and left me shaking and upset on my own."
Thomas Cook has now apologised to Miss O’Connor and a spokesman said the airline was "sorry" to have upset her.
He said: "It's clear we could have handled the situation better.
“In common with most airlines, we have an appropriate clothing policy.
“This applies equally to men and women of all ages without discrimination.
"Our crews have the difficult task of implementing that policy and don't always get it right."
The policy referred to by the airline outlines that customers wearing "inappropriate attire (including items with offensive slogans or images) will not be permitted to travel unless a change of clothes is possible".
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