TikTok viral bakery issues plea to customers after complaints about long queues

A bakery that went viral on TikTok has had to issue a plea to its customers after reports there have been lengthy queues.

Lunko in Liverpool has been getting huge hype on social media with foodies hailing it as a much-go place to visit. However, there have been negative comments concerning the length of time customers were queuing outside the bakery.

The pastry business has now responded on Instagram to let customers know the sole social media manager would be taking a break from their role for their mental health. The business said it “hasn’t been easy starting from scratch” and it has “explored all possible options to reduce waiting times”.

The bakery is the first venue from married couple Adelina Blanaru and Marius Dogaru. Originally from Romania, they moved to Kirkby in 2015, after briefly living in Paris while Marius trained as a pastry chef.

Despite a few negative reactions to the queues, many have said their goodies are well worth the wait and the bakery continues to be popular.

The shop is open three days a week
The shop is open three days a week -Credit:Colin Lane / Liverpool Echo

Lunko said in a statement: “I want to let you know that as the sole manager of our social media, I won't be able to respond to your messages for a while. I am very grateful for everyone who visits our bakery and supports us, but I need a break from social media for my own mental health.

“We are all human, including myself, Marius and everyone else working here.

“This bakery is the result of years of hard work, and starting from scratch hasn't been easy. In fact we have dealt with more challenges that anyone reading this message could probably imagine. We are aware of the comments about the queues on Google, Twitter, TikTok, Instagram, and even Reddit.

Lunko bakery queues on September 22, 2023
Lunko bakery queues on September 22, 2023 -Credit:Liverpool Echo

“We have explored all possible options to reduce waiting times. Weekends are very busy, which is why we've opened extra days during the week when it's quieter.

“Our bakers work tirelessly to ensure a good selection until at least 2pm. We are literally baking an army of pastries. We go above and beyond to ensure that once customers reach the counter, they have the best possible experience with our customer service and products.

“We serve one customer per minute on average. Each ingredient we use, from the milk to the flour, to the chai has been carefully researched and chosen specifically because we think it's one of the best.

“Our staff are incredibly talented and skilled and they strive to become even better each day. This is a business based on dedication, true love for pastries and coffee, as well as continuous improvement.

“Please know that we are trying our best. Our goal is to bring happiness to people, even if at times this means making personal sacrifices.

“Thank you for your understanding and for your continued support.”

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