Train strikes June 2022: Can you claim a refund if your train is cancelled or delayed?

·2-min read
Strikes will disrupt train services across the UK this week (Getty Images)
Strikes will disrupt train services across the UK this week (Getty Images)

Train strikes will impact Network Rail and 13 train operators this week, as more than 50,000 rail workers are set to walk out.

Members of the Rail, Maritime, and Transport Union (RMT) are striking over disputes over pay and working conditions.

The strikes will take place on June 21, 23, and 25, although services in between strike days may also be affected.

Passengers have been advised not to travel on trains this week, as the strikes will disrupt rail services across the UK.

Those who have purchased an advanced ticket for a specific date and time this week can claim a refund if their train has been rescheduled or cancelled.

Find out what you need to know about claiming compensation due to train strikes below.

Can you get a refund if your train was cancelled due to the strike?

If your train has been cancelled, delayed, or rescheduled due to strike action, you can claim a refund from the operator you purchased the ticket from.

If you booked a train through TrainLine and it has been cancelled or rescheduled, you can get a refund without paying a fee. Alternatively, you can rearrange your trip for free.

Can you get a refund on a Season Ticket?

Passengers with Season Tickets can claim 100% compensation for June 21, 23, and 25, if they choose not to travel on these days.

You can claim a refund through the original retailer, and you will have to surrender your Season ticket, plus potentially pay an admin fee of up to £10.

London Tube Strike: June 2022

How much is Delay Repay compensation for a delayed train?

The amount of compensation you can claim depends on how long you were delayed.

  • If you were delayed 15-29 minutes, you can claim 25% of the price of a single ticket and 12.5% on a return ticket.

  • If you were delayed 30-59 minutes, you can claim 50% on a single ticket, or 25% on a return ticket.

  • If you were delayed 60-119 minutes, you can claim 100% on a single ticket and 50% on a return ticket.

  • If you were delayed 120 minutes or more, you can claim a full refund on both single and return tickets.

How do you claim a refund on a delayed train?

Passengers can claim their refund through the train operator they purchased the ticket from. Most operators will allow you to claim online via Delay Repay.

You will have to register for a Delay Repay account if you have not claimed compensation before.

You’ll need to provide your contact details, a copy of your ticket or proof of purchase, as well as details of your journey (origin and destination stations, scheduled departure time, and the time you arrived).

The train operator will also need to know how you would like to be paid (bank transfer, debit/credit card, cheque, voucher, or donation to charity).

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