Travellers stuck in £1,750 London quarantine hotel complain about ‘nightmare’ conditions

·2-min read
Coronavirus – Fri May 7, 2021 (PA Wire)
Coronavirus – Fri May 7, 2021 (PA Wire)

Travellers stuck in a £1,750 quarantine hotel have complained about the conditions.

With their complaints, the jet-setters have shared photographs of food they have been served claiming it was “below standard”.

The President Hotel in Guilford Road is home to some travellers for a 10-day quarantine period after arriving from red list countries.

Among the travellers, Garikayi Madzudzo made an official complaint regarding the quality of food to Imperial London Hotels who are the company behind the three star President Hotel.

He claimed he was forced to order food and drink from other outlets as what was offered to him did not meet “acceptable food standards”.

His complaint read: “As you can see from the pictures of the meals provided, the portions and the quality of food is way, way below standard.

“It neither provides the required nutrition nor is it balanced to promote healthy living, bearing in mind this is being served to an adult who is being deprived of regular exercise because the hotel is full and available security staff are struggling to cope with the demand to take people outside for their 15mins of exercise

“The standards that this facility is operating on are unacceptable and do not equate to the £1750 that l was charged. This hotel has failed in meeting acceptable food standards.”

To view this content, you'll need to update your privacy settings.
Please click here to do so.

Garikayi, along with several other travellers, shared pictures of the food they were provided by the hotel - including a bread roll, a small box of salad and a pie with a small helping of potato.

Another traveller, businessman Simon Baird said he had been forced to spend £15-20 a day on takeaways as the food was so bad.

He told The Nottingham Post: “It is a nightmare. It is frustrating. I looked at it online and I thought it would be something like what it said on the Government website. I was thinking I could cope with that.

“It cost £1,750 including food, but I am having to buy food in a delivery from Tesco and Sainsbury’s to get some bits and bobs.”

Current restrictions mean arrivals from red list countries - including India, Brazil and South Africa - must quarantine for 10 days inside a designated hotel.

The Evening Standard contacted the hotel firm but they declined to comment.

Read More

Will the changes to travel rules mean I can go on holiday?

Malta and Balearic Islands added to UK’s green travel list

Balearic Islands added to Northern Ireland’s green travel list

Our goal is to create a safe and engaging place for users to connect over interests and passions. In order to improve our community experience, we are temporarily suspending article commenting