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TSB digital platforms back but gremlins remain after IT disaster

TSB customers are reporting access to their accounts after the lender took its digital banking platforms offline to fix a bungled system upgrade.

The bank's boss took to Twitter (Frankfurt: A1W6XZ - news) in the early hours of Wednesday to declare services were "up and running" again.

They had been taken down on Tuesday morning for urgent work as customers endured a fifth day of frustration.

It had been hoped the fix would take a few hours.

While TSB mobile app and online customers said, via Twitter, they could access their accounts, many messaged Paul Pester directly to complain about continuing problems.

Gripes among those able to log in included sub-accounts and premier features going missing. Others said they were still unable to access the platforms.

One user said she had used the opportunity to transfer all her money to another lender.

TSB is facing the prospect of paying regulatory fines and compensation over the incident, which began on Friday when it had warned its 1.9 million digital customers they would be unable to access their money because of a platform upgrade from old servers linked to its previous owner, Lloyds.

That work was scheduled to be completed on Sunday evening but left customers without access to their money.

The disruption spilled over into branches as people demanded answers and TSB later admitted that several hundred customers had been wrongfully given access to customer data they should not have seen.

The bank has pledged to consider every case for compensation and not leave any customer out of pocket.

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