TUI flight forced into emergency landing due to drunk passenger

A "disruptive" passenger was the cause of a five-hour delay to a TUI flight destined for Turkey, much to the frustration of fellow holidaymakers. Only 45 minutes into the trip from Glasgow, the pilot was forced to divert the plane and make an unexpected landing due to the antics of one troublesome flier, reportedly "drunk" according to sightings from other passengers.

Departing at 5:15pm, ahead of the May bank holiday weekend on the 24th, the TOM778 flight set about its journey towards Antalya in Turkey - however, this path was quickly interrupted.

Following swift action, officers from the police force were able to board the plane at Newcastle International Airport where they removed the problematic passenger after the captain made the decision to land, Tui confirmed.

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Footage seen by BirminghamLive shows a man voicing his complaints as he is guided down the aisle of the aircraft by two police officers. As reported to Glasgow Live, one passenger alleged that alongside the so-called "drunken" traveller, his partner was also jeered off the plane, exiting to "a chorus of boos as she gave everyone the middle finger".

The same passenger claimed: "They were seen drunk while boarding the plane. He refused to surrender his own bottle of gin and became verbally abusive."

The disruption led an announcement to be made around 45 minutes post take-off informing travellers of the diversion due to an unruly passenger.

This resulted in a further 45-minute wait before arriving at Newcastle around 7pm. Ultimately, a total of four police officers ended up boarding the plane to handle the disorderly situation.

The flight, TOM778 from Glasgow to Antalya, faced further setbacks due to the need to refuel and remove the disruptive passengers' luggage, as well as switch out overworked cabin crew, a passenger recounted.

Despite the lengthy delay, those on board were unable to leave the plane at Newcastle because of "border control issues", according to the same source.

In the wake of the disruption, the aircraft's captain demonstrated exceptional customer care by personally visiting each passenger to address their concerns, the traveller added.

TUI UK and I spokesperson expressed regret for the inconvenience caused and offered holiday vouchers as compensation to those impacted.

They stated: "We'd like to apologise to customers on TOM778 from Glasgow to Antalya, who were required to divert to Newcastle due to a disruptive passenger on board the flight. Our goal is to ensure customers have the best possible flight experience, so this is not the way we wanted their holiday to start."

"The safety of our customers and crew is our number one priority and any unacceptable behaviour will not be tolerated. The customer involved was offloaded from the aircraft and the flight was able to continue its journey."

"We have offered customers a gesture of goodwill in light of this disruption to the start of their holiday and to thank them for their patience and understanding. The flight departed Newcastle for Antalya at 22:50 last night, Friday 24 May."