TUI warns it 'won't accept it' after 'marching' passengers off flight

TUI passengers have been "marched" from the plane as a flight to Mexico from the UK sparks chaos. TUI, which is rivalled by the likes of Jet2, Easyjet, Ryanair and more, has marched a string of passengers and holidaymakers from the route to Cancun.

The plane was set to head from Glasgow Airport to Cancun, Mexico, at 10.05am on Wednesday but it didn't take off until 12.28pm. Holiday company and airline TUI said in a statement after the media approached for comment that it does not tolerate "unacceptable behaviour."

It said: "We'd like to apologise to customers on TOM684 from Glasgow to Cancun, who had a delayed departure due to disruptive passengers on board the flight. Our goal is to ensure customers have the best possible flight experience, so this is not the way we wanted their holiday to start."

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The spokesperson told Glasgow Live: "The safety of our customers and crew is our number one priority and any unacceptable behaviour will not be tolerated. The customers involved were offloaded from the aircraft and the flight was able to continue its journey. The flight departed Glasgow for Cancun at 12.28pm, Wednesday May 29."

On its website, TUI warns: "If, whilst onboard the aircraft, and in our exclusive opinion, you have put the aircraft, or any person in it, in danger, deliberately interfered with the crew in carrying out their duties, howsoever caused, failed to obey the instructions of the crew relating to safety or security, or measures relating to the spread of contagious disease, failed to obey the seatbelt or no-smoking signs, committed a criminal offence, allowed your physical or mental state to become affected by drink or other substances, failed to obey the crew's instructions relating to drink or other substances, threatened, abused, or insulted the crew or other passengers, behaved in a threatening, abusive, insulting, or disorderly way towards the crew or other passengers, behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other passengers, made any gesture, suggestion, or behaved in a lewd or sexually suggestive or abusive way; or breached any other provision of the Conditions of Carriage, we shall take any measures we consider reasonable to prevent you from continuing your behaviour or actions."