Yahoo News Twickets make statement on Oasis fees amid uproar over resale prices
A ticketing website has made a statement after Oasis fans' uproar over the prices of resale tickets to their 2025 reunion tour.
The band fronted by brothers Liam and Noel Gallagher, announced last week that they would be returning for a 'world tour' next year, with tickets fully sold out for all 17 dates over the weekend. Whilst many will have been overjoyed with bagging themselves a ticket to the experience, many have been left disgruntled after being held in virtual queues for hours with no joy.
In the aftermath of the ticket sales, fans have complained of "dynamic pricing", a concept where customers are only given the option to pay "vastly inflated prices" for tickets when on the checkout page. Disappointed fans may also be looking at resale tickets, which will only be able to be purchased from Ticketmaster or Twickets, the latter of which have released a statement today.
READ MORE: How and when to get Oasis resale tickets as strict rules in place
They state that "due to the exceptional demand" of the tour, Twickets have lowered their booking fee to 10% + 1% transactional fee to cover bank charges. The ticket company also states a fee cap of £25 will also be introduced which is a significant difference when compared to sites such as Viagogo, Gigsberg and StubHub which offer inflated booking fees.
This is in contrast to some fans who have reportedly purchased tickets with booking fees of £138 from Twickets. However, it is believed that those who have paid the higher fee % "will be refunded the difference".
Richard Davies founder of Twickets comments: "Due to the exceptional demand for the Oasis tour in 2025, Twickets have taken the decision to lower our booking fee to 10% + a 1% transactional fee (to cover bank charges) for all buyers of their tickets on our platform. In addition we have introduced a fee cap of £25 per ticket for these shows. Sellers of tickets already sell free of any Twickets charge.
"This ensures that Twickets remains hugely competitive against the secondary market, including sites such as Viagogo, Gigsberg and StubHub. Not only do these platforms inflate ticket prices way beyond their original face value but they also charge excessive booking fees, usually in the region of 30-40%. Twickets by comparison charges an average fee of around 12.5%.
"Twickets is a fan first resale marketplace. We have partnered with many artists, venues, and events over the past decade. We help combat high prices and unethical reselling in the secondary market, and have worked with Foo Fighters, Arctic Monkeys, Take That and Stormzy amongst many others to provide a safe and affordable place for their fans to trade unwanted tickets.
"The face value of a ticket is the total amount it was first purchased for, including any booking fee. Twickets does not set the face value price, that is determined by the event and the original ticketing company. The price listed on our platform is set by the seller, however no one is permitted to sell above the face-value on Twickets, and every ticket is checked before listing that it complies with this policy.
"Twickets is a small business and by focusing on resale only doesn’t sell the volume of tickets that the major ticketing agencies do. Our booking fee goes towards the costs of running the platform, paying our team and ensuring that Twickets is a viable and sustainable business doing the right thing for fans."
