A Twitter employee says staff have grown 'numb' to outages because they've become 'so frequent'

• Twitter staff have grown "numb" to outages because they're "so frequent," an employee told Platformer.

• Monday's outage was one of several to have occurred in 2023.

• Twitter said the outage was caused by an "internal change" that led to "unintended consequences."

Twitter staff have grown "numb" to outages because they've become "so frequent," an employee told Platformer.

On Monday, Twitter suffered a service outage after an "internal change" led to "unintended consequences," the company said in an update.

Twitter users on Monday reported seeing error messages when trying to view images and links hosted on external websites. The issues appeared to have been resolved by 12:50 p.m. ET that day, Insider reported.

In a report published late Monday, Platformer quoted a current Twitter employee as saying: "This type of outage has become so frequent that I think we're all numb to it."

Representatives for Twitter didn't immediately respond to Insider's request for comment, made outside normal business hours.

Twitter had already suffered several outages this year prior to Monday's. In early February, users reported a glitch that prevented them from posting. On February 18 and March 1, Twitter's timeline stopped working.

Experts previously told Insider's Kali Hays that Twitter could break or face technical issues due to a lack of staff. Since completing his $44 billion acquisition of Twitter in October, Musk has laid off thousands of employees from the company, most recently cutting 200 jobs in late February.

According to Platformer, Monday's outage occurred after a single site reliability engineer was tasked with a major project to shut down free access to Twitter's API. A current employee told the news outlet that the engineer made a "bad configuration change" that "basically broke the Twitter API."

The mistake took out many of Twitter's internal tools as well as the company's API, leaving owner Elon Musk furious, per the report.

A former employee told Insider in November that with so few employees left to share critical work, "Twitter is done."

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