Walmart tightens grip on online grocery (WMT)

Online Grocery
Online Grocery

This story was delivered to BI Intelligence "E-Commerce Briefing" subscribers. To learn more and subscribe, please click here.

Walmart is launching a new line of convenience stores, called Walmart Pickup and Fuel, which will offer free, same-day pickup of online grocery orders, pushing the mass merchant further into the competitive grocery e-commerce space, reports Business Insider.

The company has already opened two locations in Alabama and Colorado, but an expansion could pose a bigger threat to competitors as US consumers begin shifting online for these purchases.

Walmart Pickup and Fuel capitalizes on US shoppers finally coming around to the idea of ordering groceries online. Many online shoppers have been hesitant to buy online because they like to see and pick out their own items. But they are starting to warm to the idea — 41% of US consumers have now purchased groceries online at least once, according to Brick Meets Click. And the number of shoppers who say they have bought groceries online "in the past 30 days" doubled to 21% in 2015 from 11% in 2013. The new convenience stores, coupled with Walmart's curbside pickup program at retail locations, could help the company grow its online grocery sales and onboard new customers via flexible fulfillment.

Walmart is posing a bigger threat to competitors. In addition to Walmart Pickup and Fuel, the company recently partnered with ItemMaster to freely use its vast database of consumer packaged good (CPG) product photos and videos, reports Internet Retailer. Enhancing the customer experience to include the most up-to-date photos and product information from manufacturers via ItemMaster could threaten competitors, like Amazon, that are also moving into the grocery e-commerce space.

In addition, Walmart maintains an advantage in its physical locations and could steal market share if it continues meeting varied consumer needs with new tools and fulfillment options.

E-commerce has been on the rise in the last several years, thanks in large part to titans in the industry such as Amazon and Alibaba. E-commerce will truly become the future of retail, as nearly all of the growth in the retail sector now takes place in the digital space.

BI Intelligence, Business Insider's premium research service, forecasts that U.S. consumers will spend $385 billion online in 2016. Moreover, BI Intelligence predicts that number will grow to $632 billion in 2020.

This is hardly surprising considering e-commerce's healthy growth. Though the U.S. retail average growth rate in the first half of 2016 was just 2% for total retail, it was 16% for e-commerce.

The number of online shoppers has grown by nearly 20 million from 2015 to 2016. And these 224 million shoppers are spending more, as the total amount spent online grew from $61 billion in the first quarter of 2015 to $68 billion in Q1 2016. Finally, these customers are transacting more frequently, as the number of online transactions has risen by 115 million from 2015 to 2016.

But all of this shopping online creates its own set of challenges, both for consumers and the companies that are trying to get their products onto shoppers' screens and into their shopping carts. In short, you need a plan.

And to create your ultimate e-commerce battle plan, you need the right intel.

BI Intelligence is here to help.

Our team of industry experts has you covered on topics such as:

  • Shopping cart abandonment

  • Marketing effectiveness

  • Merchandise returns

  • Customer satisfaction

  • Social media monetization

  • Mobile payments

  • Accommodating shoppers at the 11th hour

  • And much more

Interested in getting the full bundle of nea lry 80 reports? Here are two ways to access it:

  1. Subscribe to an All-Access pass to BI Intelligence and gain immediate access to this report and over 100 other expertly researched reports. As an added bonus, you'll also gain access to all future reports and daily newsletters to ensure you stay ahead of the curve and benefit personally and professionally. >> START A MEMBERSHIP

  2. Purchase & download the full bundle from our research store. >> BUY THE REPORTS

See Also: