War hero questions ‘gobbledygook’ British Gas letter riddled with spelling mistakes

A 92-year-old war hero has shamed British Gas for sending her a letter that was riddled with embarrassing spelling errors.

Dorothy Edwards, who survived German bullets in WWII when her airfield was attacked by a raiding German fighter, knows a thing or two about bravery.

The Women’s Auxiliary Air Force member saved the lives of her colleagues by urging them to shelter under a tree so she thought nothing of confronting the energy giant over its ‘gobbledygook’ letter.

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Over thirty mistakes were found in the note that the company sent to Dorothy’s home in Sheffield, South Yorkshire, after her son Philip queried a £1,300 bill sent to his mother.

And while many of the errors were misspelled words, some sentences made no sense at all and were broken up by confusing paragraphs.

One sentence, which had ten mistakes alone, reads: “Looked into your account furtheer regarding your complaint, and have found theat when thee account was billed on thee 17the august 2016 for £899.15 thee payment amounts had already been scheduled to decrease on thee 19the August [sic].”

Another line states: “Withe theis been said and thee correct actions we have taken to inform you and staying withein thee direct debit guarantee guidelines, Unfortunately at theis time we wouldn’t be compensating £250.00 to thee account which you confirmed to myself [sic].”

British Gas admitted the letter sent to Mrs Edwards “wasn’t up to the standards we expect in our customer communications”.

Spokesperson Harriet Bevis said: “We’re very sorry for the confusing letter we sent Mrs Edwards’ son.

“We normally check letters to customers carefully, but on this occasion errors were missed.”

Top pic: SWNS