Warning to anyone with a car as email lands in drivers' inboxes

Scammers are asking drivers to verify their driving licence details, offering vehicle tax refunds, and highlighting supposed failed vehicle tax payments
-Credit: (Image: Pixabay)


Drivers are being warned of scammers targeting them under the guise of the DVLA.

Fraudsters are sending fake emails and texts pretending to be from the DVLA, in order to get private information and money from people. The scam messages are becoming more advanced and could even look like they're from a Gov.UK email address.

Examples of scam emails include asking drivers to verify their driving licence details, offer vehicle tax refunds, highlight a failed vehicle tax payment and ask for bank details. Now the DVLA is reminding customers they should report any suspicious emails they receive to the National Cyber Security Centre (NCSC) through their suspicious email service.

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The agency also state they never ask for bank details over email and never send text messages about vehicle tax refunds. Phil Morgan, Head of Fraud Policy Investigation at the DVLA, said: "These more recent scams may at first seem legitimate, however they are designed to trick motorists into providing their personal details.

"We never ask for bank or credit card details by text message or email, so if you receive something like this, it’s a scam. Customers should report suspicious emails to the NCSC immediately. Anyone concerned they may have been a victim of fraud should contact the police through Action Fraud straight away."

Example of a scam email
Example of a scam email -Credit:Liverpool ECHO

Sarah Lyons, NCSC Deputy Director for Economy and Society, said: "It’s important to stay vigilant to suspicious messages as we know that criminals often imitate legitimate organisations like the DVLA to make their scam seem more convincing.

"Sometimes it can be difficult to tell if you’ve received an untrustworthy email or text message, but our latest guidance gives advice on how to spot the signs of a scam. I’d also urge the public to continue to forward anything they think doesn’t look right to our Suspicious Email Reporting Service, report@phishing.gov.uk, so we can take action to remove online scams."

As well as forwarding any suspicious emails and texts, DVLA has five top tips for motorists to stay safe online:

  • never share driving licence images and vehicle documents online

  • never share bank details or personal data online

  • avoid websites offering to connect to DVLA’s contact centre

  • only use GOV.UK when looking for DVLA contact details

  • immediately report it to the police through Action Fraud if you think you’ve been the victim of a scam

Examples of scam images can be found online here.

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